Head of Trust Services Operations

HEAD OF TRUST SERVICES OPERATIONS

A leading financial institution in Metro Manila is seeking a Head of Trust Services Operations to oversee and elevate all operational functions supporting its trust business. This pivotal role offers you the opportunity to shape the future of trust operations, ensuring efficient administration of accounts, robust risk management, and unwavering regulatory compliance. You will be at the heart of process optimisation, client asset management, and governance, collaborating with cross-functional teams to drive operational excellence. The organisation is committed to fostering a supportive environment where your expertise will be valued, and your professional growth encouraged through flexible working opportunities and ongoing training. If you are passionate about delivering exceptional client service and thrive in a communal, inclusive workplace, this is your chance to make a meaningful impact.

. You will have the opportunity to lead a highly skilled team dedicated to trust services operations, focusing on nurturing talent and promoting collaborative success across departments.
. The organisation provides flexible working arrangements and continuous training opportunities, ensuring you can balance professional development with personal commitments while staying ahead in industry best practices.
. You will play a key role in driving process improvement initiatives, leveraging technology solutions for greater accuracy and operational resilience, all within an environment that values generous pension contributions and employee wellbeing.

What youll do:

As Head of Trust Services Operations based in Metro Manila, you will be responsible for orchestrating the entire spectrum of trust operations. Your daily activities will involve overseeing account administration from inception through closure while ensuring every transaction is executed flawlessly. You will supervise asset movements and investment transactions with precision while maintaining rigorous record-keeping standards. By establishing robust risk controls and responding proactively to audit findings or regulatory reviews, you will safeguard both client assets and organisational integrity. Compliance will be central to your role as you navigate complex regulatory landscapesensuring adherence to local and international requirements. You will collaborate closely with relationship managers to support high-value clients and resolve any operational issues swiftly. Additionally, you will champion process improvements by embracing automation and digital transformation initiatives that enhance efficiency. Your leadership skills will shine as you mentor your team towards achieving high performance in a culture rooted in accountability and client service.

. Oversee all day-to-day activities related to trust operations including account opening, maintenance, transaction processing, distributions, settlements, and account closures to ensure seamless service delivery.
. Ensure the accurate execution of fiduciary instructions and trust agreements by maintaining meticulous attention to detail throughout all operational processes.
. Supervise asset transfers, cash movements, investment transactions, and record-keeping activities to guarantee timely and precise administration of client assets.
. Monitor trust account administration closely to ensure that all processing is completed efficiently and accurately in accordance with established standards.
. Establish and maintain a comprehensive operational risk and control framework designed to identify, assess, and mitigate risks associated with fiduciary responsibilities.
. Lead remediation efforts following audits, regulatory examinations, or compliance reviews by implementing effective corrective actions promptly.
. Ensure strict compliance with relevant trust, fiduciary, banking, AML, KYC, FATCA, CRS, and data privacy regulations through regular oversight and reporting.
. Act as a key liaison with regulators, auditors, and internal control functions by facilitating transparent communication and maintaining governance standards.
. Partner with relationship managers to deliver exceptional client service for high-value clients and complex trust structures while resolving escalations efficiently.
. Drive automation, digitisation, and process enhancement initiatives by implementing best practices that improve operational efficiency and scalability.

What you bring:

To excel as Head of Trust Services Operations in Metro Manilas financial sector you must bring substantial experience managing trust operations within regulated environments. Your expertise should encompass fiduciary services administrationfrom account opening through transaction processingto ensure seamless client experiences. A deep understanding of risk management frameworks will enable you to protect both organisational interests and client assets effectively. Regulatory compliance knowledge spanning AML/KYC/FATCA/CRS/banking/data privacy requirements is crucial for navigating complex legal landscapes confidently. Your interpersonal abilities will help foster collaboration among diverse teamsincluding legal/compliance/risk/finance/technologywhile building strong relationships externally with regulators or auditors. Experience leading process improvement projects using automation/digitisation tools demonstrates your commitment to operational excellence. Developing SLAs/KPIs showcases your analytical approach toward measuring performance outcomes accurately. Resolving challenging client issues promptly reflects your dedication toward exceptional service delivery across various trust structures. Leadership qualities such as mentoring staff managing workforce conducting performance supporting succession encouraging teamworkall contribute toward creating an inclusive high-performance culture.

. Extensive experience managing trust operations within a financial institution or similar regulated environment is essential for success in this role.
. Deep knowledge of fiduciary services administration including account opening procedures, transaction processing protocols, distributions management, settlements coordination, and account closure processes is required.
. Proven ability to establish comprehensive risk management frameworks that address operational risks as well as fiduciary responsibilities is highly valued.
. Strong understanding of regulatory compliance requirements such as AML (Anti-Money Laundering), KYC (Know Your Customer), FATCA (Foreign Account Tax Compliance Act), CRS (Common Reporting Standard), banking regulations, and data privacy laws is necessary.
. Exceptional interpersonal skills enabling you to build collaborative relationships with internal stakeholders including legal teams, compliance officers, risk managers, finance professionals, technology expertsand external parties such as regulators or auditors.
. Demonstrated track record in driving process improvement initiatives through automation or digitisation projects aimed at enhancing operational efficiency.
. Experience developing service level agreements (SLAs) and key performance indicators (KPIs) for monitoring operational effectiveness is desirable.
. Ability to resolve complex client issues quickly while maintaining high standards of client service for both individual accounts and intricate trust structures.
. Leadership capabilities including mentoring staff members towards professional managing workforce conducting performance supporting succession fostering teamwork across departments.
. Excellent communication skills allowing you to convey technical information clearly during stakeholder meetings or regulatory interactions.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee wellbeing through flexible working opportunities that empower you to balance professional ambitions with personal priorities. The company invests heavily in ongoing training programmes designed to keep employees knowledgeable about industry developments while nurturing their career growth. Generous pension contributions reflect the organisations dedication toward long-term financial security for its workforce. The workplace culture emphasises inclusivityvaluing diverse perspectivesand encourages collaboration across departments so everyone feels connected within a supportive network. Employees benefit from access to advanced technology solutions that streamline operations while promoting accuracy and resilience throughout the business. With a focus on continual improvement driven by feedback from both clients and staff members alike this institution ensures every team member has the resources needed for successmaking it an ideal place for those who value shared achievement alongside individual advancement.

Whats next:

If you are ready to take your career in trust services operations to new heights within an inclusive environment that values collaboration apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.