Head of Training

BYD is a high-tech company devoted to technological innovations for a better life. BYD was founded in February 1995, and after more than 20 years of fast growth, the company has established over 30 industrial parks worldwide and has played a significant role in industries related to electronics, automobiles, new energy and rail transit. From energy generation and storage to its applications, BYD is dedicated to providing zero-emission energy solutions.

As the Head of Training, you will be responsible for leading national training for Sales & Aftersales with a sharp focus on performance, customer satisfaction (NPS), and dealer capability. Build a high-impact training culture through strategic leadership and data-driven execution.

Job Description:

• Strategic Training Leadership

Design and execute end-to-end Sales & Aftersales training strategy

Align training to business goals: sales growth, NPS improvement, and dealer success

• Sales & Aftersales Program Management

Lead the development and execution of all training programs for:

Sales: onboarding, sales techniques, product knowledge, objection handling, digital selling, etc.

Aftersales: service advisor skills, technical awareness, service process training, upselling techniques.

• In-House Trainer Development & Governance

Establish & manage in-house trainers at dealerships

Set clear KPIs, coach regularly, and ensure consistent local rollout

• Data-Driven Execution

Track training impact via sales uplift, NPS, service retention

Provide actionable insights and close performance gaps

• Team & Stakeholder Leadership

Lead national training team; coordinate across sales, service & marketing

Partner with dealer leadership for full program engagement

Qualifications:

• Min. 7 years training experience (3+ in leadership preferred)
• Strong sales & aftersales knowledge (automotive preferred)
• Skilled in facilitation, coaching, and performance analytics
• Strategic thinker, execution-focused, and customer-obsessed
• Leadership capabilities for guiding a team
• Adaptability to a dynamic, fast-paced industry