Head of Telesales

This opportunity is with a large organization in the insurance industry. The company is committed to providing innovative solutions to its customers while fostering a culture of excellence and growth.

Sales Leadership & Strategy

• Develop and execute telesales strategies to achieve monthly, quarterly, and annual revenue targets.
• Lead end-to-end telesales operations including lead generation, customer acquisition, upselling, cross-selling, and retention.
• Establish sales forecasts, KPIs, and performance monitoring frameworks.
• Identify market opportunities and recommend growth strategies to increase membership and revenue.

Team Management

• Build, lead, coach, and develop a high-performing telesales team.
• Manage telesales managers, supervisors, and agents to ensure productivity and target achievement.

Operational Excellence

• Design and optimize telesales processes to improve conversion rates and operational efficiency.
• Monitor sales metrics including:
  • Conversion Rates
  • Contact Rates
  • Revenue per Agent
  • Cost per Acquisition
  • Customer Retention
  • Quality Assurance Scores
• Implement best practices in sales operations and workforce management.

Customer Acquisition & Retention

• Develop strategies to increase individual, family, and corporate HMO membership enrollment.
• Drive customer retention initiatives and member engagement programs.
• Partner with Marketing and Product teams to maximize lead conversion and campaign effectiveness.

Compliance & Quality Management

• Ensure compliance with healthcare insurance regulations and company policies.
• Maintain adherence to data privacy requirements and ethical sales practices.
• Monitor call quality and implement continuous improvement initiatives.