Department: Talent Acquisition
Reports to: Vice President of Human Resources
Direct reports: 5 Recruiters (end to end recruitment)
Work Arrangement: 100% onsite
Work Schedule: U.S Time Zone Shift
Job Summary
The Head of Talent Acquisition is responsible for building, scaling, and continuously improving the organization's end-to-end Talent Acquisition function to support rapid business growth. This role leads a team of five recruiters handling both niche and volume hiring, partners directly with international clients across the United States, Canada, and Australia, and serves as a strategic advisor to executive stakeholders, up to and including CEO-level engagement. The ideal candidate brings deep BPO or remote staffing recruitment expertise, strong people leadership skills, and the ability to translate business priorities into scalable hiring strategies.
Key Responsibilities
- Strategy & Process LeadershipBuild, implement, and continuously improve the end-to-end Talent Acquisition process to support rapid organizational growth. Lead the development and execution of new recruitment processes and strategies that improve efficiency and effectiveness across the recruitment team. Create and maintain process documentation to ensure consistency and scalability across all recruitment activities.
- Business Partnership Collaborate closely with the Business Development and Operations teams to align recruitment strategies with business objectives. Review manpower requisitions and requirements in coordination with Business Development to ensure role alignment with business priorities. Report directly to the VP of HR, providing strategic insights on talent acquisition and workforce planning.
- Client Management Build and maintain strong client relationships, providing timely updates and feedback on talent pipelines while working directly with executive-level stakeholders up to the CEO. Manage and directly communicate with clients based in the United States, Canada, and Australia to understand hiring needs and provide strategic guidance. Participate in client visits to present the Talent Acquisition process and represent the company's culture and employer brand.
- Recruitment Delivery Oversee the full recruitment lifecycle, including both niche and volume hiring. Handle end-to-end hiring processes while managing, mentoring, and guiding a team of 5 recruiters to deliver results. Monitor recruitment activities diligently to ensure a positive experience for all candidates and stakeholders.
- Vendor & Brand Collaboration Coordinate with third-party vendors to maintain a high-quality candidate pipeline. Collaborate with the Marketing Department to strengthen employer branding and boost social media presence.
Educational Requirement
- Bachelor's degree in Psychology, Human Resources, or a related field.
Experience Required
- 7+ years of experience in BPO Sourcing or a Remote Staffing company
- At least 2 years of experience directly managing people/teams
- Proven experience handling both niche and volume hiring
- Demonstrated experience working directly with international clients, preferably based in the United States
Skills & Attributes
- Excellent English communication skills, both written and verbal
- Proactive mindset with strong ownership and accountability
- Strong stakeholder management skills, including experience engaging executive-level clients
- Ability to lead, coach, and develop a recruitment team
- Process-oriented with the ability to design and document scalable workflows
- Comfortable operating in a fast-paced, high-growth environment
Work Requirements
- Able to work 100% onsite
- Able to work on a U.S. time zone shift schedule
What Success Looks Like
A successful Head of Talent Acquisition will have a mature, well-documented end-to-end recruitment process in place; a high-performing recruiter team consistently meeting niche and volume hiring targets; strong, trust-based relationships with U.S., Canadian, and Australian clients; and a recognizable, strengthened employer brand supported by close collaboration with Marketing.
