About The Role
*Open to Overseas Candidates
We are looking for a Retail Service Delivery Head to lead the end-to-end delivery of this combined portfolio. This senior leadership role owns the technology roadmap for unsecured lending and wealth systems using top-tier third-party platforms.
The role does not own in-house software development; instead, it focuses on solution design, integration, vendor delivery management, and end-to-end program execution
Security Bank Corporation (SBC) is embarking on a critical strategic transformation for 2026–2027. This includes replacing the bank's core Card Management System (CMS), modernizing credit/debit card capabilities (including xPay and digital wallets), and simultaneously driving the modernization of our Wealth Management technology ecosystem.
How You'll Contribute
1. Strategy & Portfolio Roadmap Execution
- Collaborates with key stakeholders (Cards Business, Wealth Management, Risk, Operations, Architecture, and Enterprise IT) to define and execute the technology roadmap.
- Sets direction for platform evolution across the flagship CMS replacement program, digital servicing, and core Wealth Management systems.
- Balances large-scale strategic programs, regulatory/risk commitments, and BAU changes across both domains.
2. Solution Leadership & Third-Party Integration
- Aligns with Enterprise and Domain Architects on target architecture, integration patterns (APIs, middleware, microservices), and non-functional requirements
- Ensures third-party platforms are configured and seamlessly integrated into the SBC landscape (channels, core banking, switching, fraud, GL, data).
- Shapes and signs off on solution options, complex multi-phase data migration strategies, and high-risk cutover plans.
3. Vendor Governance & Ecosystem Management
- Acts as the primary technology counterpart for key vendors and implementation partners (CMS providers, core Wealth vendors, card schemes, and tokenization partners).
- Drives strict vendor governance, managing contracts, Statements of Work (SOWs), SLAs, and multi-party delivery dependencies to minimize business disruption.
4. Leadership & Talent Management
- Leads, develops, and retains a high-performing Business Unit IT organization comprising Delivery Managers, Business Analysts, Solution Leads, and Test Leads.
- Fosters a culture of accountability, domain excellence, and modern hybrid/agile delivery practices.
What We're Looking For
- Years of Experience: Minimum 15 years of experience in Banking/Financial Services technology and change leadership
- Proven Track Record: Successful execution of large, complex platform implementation or replacement programs (e.g., core systems, CMS, or core wealth/t24 platform upgrades), including multi-phase data migrations and high-risk cutovers.
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. An MBA or advanced degree in business administration is highly preferred
Core Fields of Specialization
- Unsecured Lending Domain: Deep knowledge of the issuer side, including credit cards, personal loans, rewards, collections, and scheme integrations (Mastercard, Visa, xPay)Unsecured Lending Domain: Deep knowledge of the issuer side, including credit cards, personal loans, rewards, collections, and scheme integrations (Mastercard, Visa, xPay).
- Delivery Management: End-to-end solution design, integration architecture, robust testing governance, and vendor contract/SLA management.
Bonus / Preferred Specialization (Highly Desirable)
Wealth Management Domain & Avaloq Expertise
- Avaloq Platform Mastery: Direct, hands-on experience leading solutions, implementation, configuration, or delivery tracks on the Avaloq Banking Suite.
- Wealth Domain Knowledge: Strong functional understanding of Wealth Management tech stacks, including portfolio management, private banking workflows, investment products, and digital wealth servicing solutions.
- Ecosystem Integration: Proven experience integrating Avaloq or similar core wealth platforms with retail banking systems, middleware, and local regulatory reporting frameworks.
About Security Bank
Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.
Start your #BetterBanking career with us today!
