- A key country-level leadership role within a global organization.
- Direct exposure to regional service leadership and international stakeholders.
About Our Client
A reputable multinational company operating in the Philippines with a focus on delivering exceptional service solutions.
Job Description
- Assume full profit and loss (P&L) responsibility for the local service business, including spare parts, upgrades, retrofit projects, and field service operations.
- Lead, coach, and develop the local service organization, including technicians, service coordinators, and commercial support personnel.
- Act as the senior service representative for strategic customers in the Philippines, building long-term partnerships and identifying opportunities to expand the service business.
- Plan, conduct, and follow up on customer meetings, business reviews, and relationship management activities with key accounts.
- Drive achievement of order intake, revenue, profitability, and performance targets in alignment with regional business objectives.
- Ensure timely execution, completion, and invoicing of all service-related activities, including field interventions, retrofit projects, and spare parts deliveries.
- Support regional service growth initiatives and customer lifecycle management programs.
- Coordinate service resource planning, technician deployment, spare parts logistics, and project scheduling in collaboration with regional support teams.
- Ensure compliance with all applicable health, safety, quality, and regulatory requirements at customer sites.
- Manage customer escalations, technical claims, and change requests, escalating complex matters to regional management when necessary.
- Monitor market trends, customer requirements, and competitive developments, providing structured feedback to support regional service strategies.
- Maintain accurate records within CRM systems and service management tools to ensure effective customer engagement and operational planning.
The Successful Applicant
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline.
- At least 8 years of experience in technical service, after-sales support, field service, maintenance, or customer support within an industrial equipment, manufacturing, automation, or engineering environment.
- Minimum 3 years of leadership experience managing service teams or technical personnel.
- Strong commercial acumen with experience in service business management, budgeting, quotations, contract reviews, and customer negotiations.
- Experience supporting customers in manufacturing, consumer products, food and beverage, process industries, or other industrial sectors is advantageous.
- Customer-focused, hands-on, and highly organized, with the ability to engage confidently in both technical and commercial discussions.
- Strong communication and stakeholder management skills.
- Fluent in English, both written and spoken; proficiency in Filipino or other local languages is an advantage.
- Willingness to travel extensively within the Philippines and occasionally to regional locations.
What's on Offer
- Direct exposure to regional service leadership and international stakeholders.
- A defined development path within the regional and global service organization.
Contact
Quote job ref: JN-082026-7084294
