Head of Retail Operations
Company Description
Gastronova Hospitality Group is one of the Philippines fastest-growing hospitality and lifestyle companies, dedicated to bringing globally celebrated dining, hospitality, and luxury lifestyle brands to the local market.
As the exclusive franchisee of Ladurée in the Philippines, Gastronova has established itself as a leader in premium hospitality experiences, introducing world-renowned concepts that combine heritage, craftsmanship, and exceptional guest experiences.
Driven by a vision to elevate the Philippine hospitality landscape, the group continues to expand its portfolio through strategic partnerships with internationally recognized brands, creating iconic destinations and setting new standards in luxury retail, dining, and lifestyle experiences.
At Gastronova, excellence, innovation, and customer-centricity are at the heart of everything we do. Team members join a dynamic, entrepreneurial, and growth-focused organization where they have the opportunity to make a meaningful impact while contributing to the future of luxury hospitality in the Philippines.
Curating World-Class Experiences. Defining the Next Generation of Luxury.
Position Overview
The Head of Retail Operations is a senior leadership role responsible for overseeing the performance, profitability, and operational excellence of all retail locations across the Gastronova portfolio.
Reporting directly to executive leadership, this individual will drive operational strategy, ensure brand standards are consistently upheld, and lead the successful execution of growth initiatives, including new store openings and market expansion. The role requires a highly analytical and hands-on leader capable of optimizing sales, labor, inventory, guest experience, and overall store performance.
Key Responsibilities
- Lead and oversee day-to-day operations across multiple retail and hospitality locations.
- Develop and execute operational strategies that drive sales growth, profitability, and efficiency.
- Establish, implement, and maintain best-in-class operational standards across all locations.
- Analyze sales, labor, inventory, productivity, and financial performance metrics to identify opportunities for improvement.
- Drive exceptional guest experiences through consistent execution of service and brand standards.
- Recruit, coach, mentor, and develop store leadership teams to achieve operational excellence.
- Partner closely with Marketing, Finance, Supply Chain, Human Resources, and other departments to achieve business objectives.
- Oversee inventory management, stock optimization, loss prevention, and operational compliance.
- Lead operational planning and execution for new store openings, expansions, and special projects.
- Ensure compliance with company policies, health and safety standards, and regulatory requirements.
- Foster a culture of accountability, collaboration, continuous improvement, and high performance.
Qualifications
- Minimum of 7–10 years of progressive leadership experience in retail operations, hospitality, food & beverage, luxury retail, or lifestyle brands.
- Proven track record managing multiple locations and leading large operational teams.
- Strong expertise in retail operations, operational excellence, and multi-site management.
- Demonstrated analytical ability with experience interpreting sales, labor, inventory, and profitability data.
- Proven success in driving revenue growth, operational efficiency, and guest satisfaction.
- Strong leadership, coaching, and people development capabilities.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience with luxury, premium, or internationally recognized brands is highly preferred.
- Comfortable working in a fast-paced, hands-on, entrepreneurial environment.
- Bachelor's Degree in Business Management, Hospitality Management, Retail Management, or a related field preferred.
Why Join Gastronova Hospitality Group
- Be part of one of the Philippines fastest-growing hospitality and lifestyle groups.
- Work with globally recognized luxury and premium brands.
- Lead strategic expansion initiatives and shape the future of the company's retail footprint.
- Join a culture driven by excellence, innovation, and long-term growth.
- Enjoy significant career development opportunities as the organization continues its expansion across the Philippines.
Gastronova Hospitality Group
Curating World-Class Experiences. Defining the Next Generation of Luxury.
