Head of Product - Product, ShopeePay

About The Team

Lead the Payments & Credit business product management teams in the Philippines, working with regional product and technology teams to own local product strategy and delivery across payments/wallet and lending, building team capacity, and driving initiatives independently with senior stakeholders.

Job Description

• Lead the ShopeePay and Credit product teams, managing 7 direct reports and 1 sub-lead, and own local product strategy, requirements, roadmap priorities, and execution across payments/wallet and lending in alignment with business goals and customer needs.
• Oversee the end-to-end product lifecycle, from conceptualization and development to launch, performance monitoring, and continuous optimization.
• Set clear direction and priorities for the Product teams, resolving capacity trade-offs and ensuring timely delivery of high-impact initiatives and measurable business outcomes across multiple business lines.
• Coach, mentor, and develop PMs and QA into owners of their areas and product metrics; hire, onboard, and build team capacity and bench strength, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
• Partner with Business Units, Business Development, Regional Product and Technology teams, Developers, and cross-functional teams such as Analytics, Operations, Fraud, Risk, Collections, and Compliance to drive product initiatives.
• Leverage customer insights, market trends, and product metrics to identify opportunities, solve complex challenges, and guide product decisions.
• Establish and improve product management processes and ways of working to strengthen team effectiveness and product delivery.
• Serve as the key product subject matter expert and strategic partner to senior stakeholders.
• Ensure products meet local regulatory and compliance requirements, driving product risk assessments, sign-offs, UAT, and launch readiness.
• Raise clear, high-quality product requirements (e.g. FRF/BRD) to regional teams, challenging stakeholder requests so each build has clear impact, minimum viable scope, and metrics.
• Operate independently: make and own decisions within scope, escalate selectively, and keep senior leadership informed on status, risks, and trade-offs.
  
  

Requirements

• At least 8 years of product management experience in banking, financial services, fintech, or leading technology companies, with at least 3 years in payments/wallets or lending and working knowledge of the other.
• Proven experience leading and managing a Product team of 10 or more, directly and through a sub-lead, including coaching junior PMs, and owning product strategy, roadmap, and end-to-end delivery.
• Strong track record of launching, scaling, and optimizing products or features in a fast-paced environment.
• Strong analytical and strategic thinking skills, with the ability to translate data and insights into actionable business decisions.
• Excellent stakeholder management, communication, and influencing skills across multiple functions and seniority levels.
• Strong people leadership: hiring, coaching, performance management, and building team capacity, alongside project management, prioritization, and problem-solving capabilities.
• Demonstrates strong ownership, integrity, adaptability, customer focus, and a growth mindset.
• Working knowledge of Philippine regulatory requirements (BSP) for payments/e-money and/or lending.
• Comfortable working with regional teams across time zones and engaging senior leadership.
• This role is Work From Office in Ortigas.