Head of Product Portfolio & Ecosystem Strategy

Position Summary

The Head of Product Portfolio & Ecosystem Strategy will be responsible for creating that portfolio discipline. This includes maintaining product information, enabling internal and external communication, supporting product demos, defining go-to-market materials, building pricing and business case models, documenting success cases, evaluating vendors and identifying new technologies or partnerships that can strengthen the company's value proposition. This is a strategic and hands-on leadership role. The right candidate must be able to organize complexity, translate technology into business value, support commercial conversations and lead a small product team in a fast-moving transformation environment

Work set up: Work from Home

Employment status: Full-time

Key Responsibilities:

1. Product Portfolio Strategy & Lifecycle Management

• Build and maintain a structured inventory of products, platforms, solutions, pilots, capabilities and reusable assets.
• Establish clear portfolio governance criteria to support lifecycle decisions.
• Ensure the portfolio reflects market needs, client demand, operational priorities and measurable business impact.

2. Product Enablement, Demos & Commercial Readiness

• Create and maintain product one-pagers, pitch materials, FAQs, demo scripts, product narratives and client-facing enablement content.
• Maintain updated materials for sales conversations, client presentations, internal awareness and leadership reviews.
• Partner with Sales / Client Growth and Strategic Market Engagement to package capabilities into market-ready solutions.

3. Go-to-Market, Pricing & Business Case Support

• Define go-to-market plans for priority products and capabilities.
• Partner with Finance, Sales and business owners to validate pricing assumptions, commercial viability and margin impact.
• Help translate operational and technology capabilities into commercial narratives that support growth and client expansion.

4. Success Cases, Value Storytelling & Portfolio Communication

• Build and maintain a library of product success cases. Capture the problem, solution, implementation approach, adoption results and measurable impact of relevant initiatives.
• Help increase awareness and adoption of existing capabilities before new solutions are built from scratch.

5. Technology Ecosystem, Partnerships & Market Intelligence

• Monitor emerging technologies in AI, automation, BPO platforms, CX, workforce management, quality automation, recruiting technology, knowledge management and digital operations.
• Identify new vendors, platforms, startups and technology partners with potential strategic value.
• Support vendor rationalization decisions, including renewals, renegotiations, consolidation, replacement or deprecation.
• Partner with Procurement, Legal, Finance and technology teams when vendor or contract decisions require business input.
• Create a structured approach to technology scouting, vendor briefings, industry events and innovation forums.

6. Team Leadership

• Lead a lean product portfolio team and ensure strong execution across portfolio management, enablement, demos and product communication

Required Experience

• 8+ years of experience in product strategy, product portfolio management, product marketing, technology partnerships, digital transformation, B2B SaaS, CX technology, BPO technology or business transformation.
• Experience leading product-related teams or cross-functional initiatives.
• Experience organizing product portfolios, roadmaps, product documentation or lifecycle governance. Experience creating go-to-market materials, product narratives, sales enablement content or client facing solution materials.
• Experience supporting product demos, solution showcases or commercial presentations.
• Experience building business cases, pricing models or commercial viability analysis.
• Experience evaluating technology vendors, platforms or digital solutions.
• Ability to translate technical capabilities into business value.
• Strong executive communication and stakeholder management skills.

Preferred Experience

• Experience in BPO, CX, contact center operations, workforce management, quality automation, recruiting technology, AI, automation or enterprise platforms.
• Experience creating digital product catalogs, internal marketplaces, product portals or client-facing product pages.
• Experience with vendor negotiations, technology partnerships, alliances or ecosystem strategy.
• Experience working with Sales, Client Growth, Operations, Finance, Procurement or Technology teams. Experience in global, regional or multi-country organizations.
• Experience in transformation, innovation or capability-building environments
• Fluency in Spanish language is an asset.

Why join us

• Competitive Salary
• WEEKLY PAYOUT!
• HMO coverage for employees plus 1 dependent
• Medical & Dental benefits, and Life Insurance
• Personal Time Off
• 13th month pay
• Company events
• and much more...

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.