Head of Payment

About the Role

As the Governance & Payment Solutions Head, you will lead client teams in delivering payment innovation while serving as a key relationship manager between Payments and Cards and the Digital team for mobile wallet initiatives.

You will also oversee payment solutions pricing governance, business compliance, regulatory examinations, revenue optimization, and the growth and profitability of payment products.

Key Responsibilities

• Lead client teams in delivering services related to payment innovation.
• Act as the key relationship manager between Payments and Cards and Digital for mobile wallet initiatives.
• Develop expertise across digital and payment product practices, including corporate cards.
• Bring innovation ideas to the Cards and Loans portfolio to help shape strategy and foundational capabilities.
• Represent Cards and Loans to agile delivery teams and ensure business requirements align with Payments and Cards strategy.
• Provide business guidance throughout the peer review process.
• Lead the Cards and Loans business in executing business compliance requirements and regulatory examinations.
• Ensure generic terms and conditions address both business and regulatory/legal requirements.
• Manage the growth and profitability of Co-brand and other payment products.
• Optimize revenue through pricing and fee management and initiatives to eliminate revenue leakage.
• Work with Operations to manage mobile wallet management costs and maximize the bottom line.
• Provide input to the Head of Cards and Loans on initiative prioritization and the Digital product roadmap.
• Represent the Bank in industry and business-regulatory affairs relating to Cards and Loans.
• Monitor upcoming legal and regulatory trends and assess their potential impact on business revenue and customer experience.
• Execute Payment Solutions pricing governance, including pricing model governance.
• Lead and coordinate new deal pricing with Business Development, Industry Risk, Finance, Sales, Marketing, Operations, and other business teams.
• Assist in developing competitive analyses to support acquisition and retention of relationships.
• Monitor pricing trends by market segment and develop analytics to support decision-making.
• Identify, design, and implement client and teammate product education programs.

Must-Have Qualifications

• At least 5 years of experience in relationship management, marketing, or sales.
• Prior supervisory or management experience.
• Demonstrated quantitative and business analysis skills.
• Experience/exposure in Payment Solutions pricing governance, including pricing model governance.
• Ability to lead and coordinate Payment Solutions new deal pricing across multiple business functions.
• Ability to monitor pricing trends and develop analytics for decision-making.
• Proficiency in relevant PC software, including Microsoft Office Suite.

Good-to-Have

• Experience related to payment innovation and digital payment products.
• Exposure to mobile wallet management.
• Experience with corporate cards, Co-brand, and other payment products.
• Experience in competitive analysis for relationship acquisition and retention.
• Experience developing and implementing client or teammate product education programs.
• Familiarity with LiveMeeting and WebEx.