Head of Operations - The Medical City Clinic

We are looking for a strategic, results-driven and experienced Head for Operations to lead operational excellence across our network of clinics. The role is responsible for driving business performance, optimizing operational systems, ensuring regulatory compliance, and delivering exceptional patient and customer experience.

Responsibilities

• Lead day-to-day clinic operations and operational strategy
• Drive business growth, operational efficiency, and service excellence
• Oversee quality, compliance, and regulatory requirements
• Manage cross-functional teams and multi-site operations
• Champion process improvement and operational innovation
• Monitor financial performance and operational KPIs

Candidate Qualifications :

• Financial Acumen: Strong P&L management expertise, budget oversight, and deep understanding of healthcare economics and revenue cycle dynamics.
• Experience: Minimum 10–15 years of progressive operational leadership experience within healthcare, with at least 5+ years multi-site executive role managing outpatient clinics, emergency care centers, or ambulatory sites
• Education: MBA/MHA, an advantage.
• Multi-Site Scale: Proven experience establishing operational consistency and metrics-driven management across geographically dispersed locations
• Travel: Willingness to travel (up to 30–40%) to visit clinic locations, support regional teams, and oversee expansions