General Manager / Head of Operations
Location: Makati City, Philippines
Work Arrangement: Onsite | Monday to Saturday
We are looking for an entrepreneurial and results-driven Head of Operations to lead business growth and operational excellence.
This is a senior leadership role for a hands-on business leader who can drive sales performance, strengthen operations, build high-performing teams, and create scalable systems to support continued growth.
The successful candidate will have a strong combination of commercial leadership, operational expertise, technical understanding, and entrepreneurial mindset. This role requires someone who is comfortable being both a strategic leader and a hands-on operator who can execute, solve problems, and deliver measurable results.
Key Responsibilities:
Business & Operations Leadership
- Lead overall business operations, ensuring strong execution, profitability, and sustainable growth.
- Develop and implement business strategies, operational plans, and performance improvement initiatives.
- Build efficient systems, processes, and workflows to support business expansion.
- Oversee daily operations while ensuring alignment with company goals and customer expectations.
Sales & Business Growth
- Drive sales growth by developing strategies, expanding market opportunities, and improving conversion performance.
- Lead and motivate sales teams to achieve revenue targets.
- Build strong relationships with clients, partners, developers, architects, designers, and other industry stakeholders.
- Participate in key business negotiations and strategic client engagements.
Project & Operational Management
- Oversee end-to-end project execution, including planning, coordination, delivery, installation, and customer satisfaction.
- Ensure projects are completed on time, within budget, and according to quality standards.
- Improve operational efficiency through effective planning, monitoring, and continuous improvement.
- Establish clear processes, KPIs, and accountability across departments.
Systems Planning & Resource Management
- Develop effective operational systems and procedures to improve productivity and scalability.
- Plan and allocate manpower based on business requirements, project timelines, and operational demands.
- Optimize workforce utilization and ensure proper deployment of resources.
- Identify operational gaps and implement practical solutions.
Leadership & Team Development
- Build, lead, and develop high-performing teams.
- Coach department leaders and create a culture of ownership, accountability, and excellence.
- Establish performance standards and support employee development.
- Foster collaboration across sales, operations, design, and support functions.
Financial & Business Performance Management
- Monitor business performance, budgets, costs, and profitability.
- Identify opportunities to improve margins and operational efficiency.
- Provide insights and recommendations to senior management.
Qualifications
- Bachelor's Degree in Civil Engineering, Architecture, Interior Design, Business Management, or related fields.
- Minimum of 7 years of leadership experience in operations, project management, sales, or general management.
- Proven experience managing teams and cross-functional operations.
- Background in interior design, cabinetry, furniture, construction, fit-out, building materials, or related industries is highly preferred.
- Strong experience in systems planning, manpower allocation, project execution, and operational improvement.
- Demonstrated ability to drive sales growth while maintaining operational excellence.
- Strong business acumen with experience managing budgets, targets, and performance metrics.
Ideal Candidate Profile
- Entrepreneurial mindset with strong ownership mentality.
- Highly operational and execution-focused.
- Sales-driven with a passion for business growth.
- Strong leadership presence with the ability to inspire and develop teams.
- Excellent problem-solving and decision-making skills.
- Flexible and adaptable in a fast-paced environment.
- Comfortable managing both strategic priorities and daily operational challenges.
- Strong communication, negotiation, and stakeholder management skills.
Key Success Measures
- Revenue growth and sales performance
- Operational efficiency and productivity improvement
- Successful project delivery and customer satisfaction
- Effective manpower utilization
- Team performance and development
- Business profitability and scalability
This is an exciting opportunity for a dynamic leader who wants to make a significant impact by building systems, leading people, and driving business growth.
