Head of Operations - eCommerce enabler

• Lead end-to-end ecommerce operations
• Drive strategic process optimization
  
  

About Our Client

Our client is a leading ecommerce enablement and digital commerce solutions provider that partners with brands to accelerate their online growth. They work with a broad portfolio of brands across the region, offering expertise in ecommerce operations, marketplace management, logistics coordination, and technology-driven solutions.

Job Description

• Lead the Operations function, ensuring efficient execution of fulfilment, inventory, warehousing, and logistics activities.
• Manage and develop a team of 5 Operations Executives, driving performance and operational excellence.
• Oversee the end-to-end post-purchase customer journey to ensure service quality and operational efficiency.
• Partner closely with third-party warehouse and logistics providers to optimize operational performance.
• Monitor inventory health, stock accuracy, and warehouse performance metrics.
• Analyze operational data, identify trends, and implement data-driven strategies to improve efficiency and profitability.
• Establish, review, and enhance SOPs, workflows, and operating models across various product categories.
• Drive continuous improvement initiatives focused on cost management, scalability, and service levels.
• Collaborate with Brand Management and Commercial teams to align operational capabilities with business objectives.
• Manage client-facing operational discussions and serve as a key escalation point for critical issues.
• Negotiate with external partners and vendors to achieve operational and commercial objectives.
• Support P&L performance through effective operational planning and resource optimization.
• Ensure operational KPIs are consistently achieved and exceeded.
  
  

The Successful Applicant

• Proven experience leading warehousing, logistics, fulfilment, or supply chain operations within ecommerce environments.
• Strong understanding of inventory management, warehouse operations, and third-party logistics partnerships.
• Demonstrated success managing operational teams and developing high-performing individuals.
• Highly analytical with the ability to leverage data to drive decision-making and process improvements.
• Experience creating and implementing SOPs and scalable operational frameworks.
• Strong stakeholder management skills with exposure to commercial, client-facing, and cross-functional environments.
• Excellent communication, negotiation, and problem-solving capabilities.
• Familiarity with ecommerce platforms, marketplace operations, and fulfilment systems.
• Experience from logistics, ecommerce enablement, fulfilment, or last-mile delivery organizations will be highly advantageous.
• Background from companies such as logistics providers, ecommerce enablers, or technology-driven fulfilment businesses is preferred.
  
  

What's on Offer

• Leadership opportunity within a high-growth ecommerce business.
• Regional exposure and collaboration with senior stakeholders.
• Annual salary review after one year of employment.
• Opportunity to drive meaningful operational transformation and business impact.
• Urgent hiring requirement with a streamlined interview process.
  
  

Quote job ref: JN-092026-7101648