Head of Operations

Company Description City Service Corporation is the largest and one of the most respected cleaning service providers in the Philippines, with over 75 years of industry experience. The company invests in modern equipment, tools, and cleaning solutions while deploying well-trained personnel to deliver reliable services. As the first ISO-9001:2000 certified Cleaning and Janitorial Maintenance Company in the country, City Service demonstrates strong commitment to quality and continuous improvement. Despite a highly competitive and volatile market, the company has maintained steady growth, underscoring its stability and leadership. City Service offers a wide range of services, including cleaning and maintenance, grounds and landscape care, specialty carpet and upholstery cleaning, high-rise exterior wall and window cleaning, and facilities maintenance and engineering.

Role Description The Head of Operations is a full-time, on-site position based in Lapu Lapu Cebu City, responsible for overseeing the end-to-end operations of City Service Corporation. This role manages daily service delivery across multiple sites, ensuring compliance with quality standards, safety protocols, and client requirements. The Head of Operations plans and monitors budgets, optimizes resource allocation, and implements process improvements to enhance efficiency and profitability. The role also involves leading and mentoring operations teams, coordinating with other departments, and preparing reports and performance metrics for senior leadership. The Head of Operations engages regularly with clients to address operational concerns, maintain strong relationships, and support business growth initiatives.

Qualifications

• Strong Operations Management expertise, including process optimization and service delivery oversight
• Robust Analytical Skills for evaluating performance data, identifying trends, and recommending improvements
• Proven Team Management capabilities, with experience leading, coaching, and developing diverse teams
• Excellent Communication skills for coordinating with clients, staff, and senior leadership
• Solid Budgeting skills, including cost control, forecasting, and resource planning
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
• Experience in facilities services, cleaning, maintenance, or a similar service-oriented industry is preferred
• Strong organizational skills, attention to detail, and ability to manage multiple sites and priorities
• Knowledge of quality management systems and safety regulations; ISO experience is an advantage
• Ability to work on-site in Cebu and regularly visit client locations as needed