Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a globally recognized offshore law firm with a strong international presence across key financial and business hubs in North America, Europe, and Asia-Pacific.
Position Overview
The Head of Operations is responsible for the day-to-day management and ongoing development of the firm's Manila service office.
This role combines operational oversight with local leadership responsibility. It ensures that services are delivered consistently and to a high standard, while supporting the continued development of the Manila office as a key part of the firm's global operating model.
The role works closely with onshore teams and global partnerships, maintaining alignment on priorities, service expectations, and resourcing.
Key responsibilities include:
Operational Management
- Oversee the day-to-day activities of the Manila office across all core functional teams.
- Monitor service delivery, including turnaround times, quality, and consistency of output
- Act as a central point for coordination and escalation of operational matters
- Ensure appropriate processes, controls, and service standards are in place and followed
- Support effective workload allocation and capacity planning across all workstreams
- Support the continued development of the Manila office in line with firm priorities
- Assist with the transition of additional workstreams into the Philippines as appropriate
- Contribute to planning around team structure, resourcing, and service scope over time
- Provide input into improving how work is delivered across the office
- Lead and support Team Leads and staff across all functions
- Oversee recruitment, onboarding, and retention of Manila-based employees
- Manage performance processes, including feedback, development, and progression
- Identify training needs and support capability development across teams
- Promote a professional, collaborative, and supportive working environment
Office Development and Projects
- Act as the main point of contact between the Manila office, the Manila leadership team and the jurisdictional teams
- Maintain effective working relationships with jurisdictional leadership
- Provide regular updates on service delivery, resourcing, and operational matters
- Support alignment of expectations across jurisdictions and teams
- Support or lead operational initiatives, including process improvements and system changes
- Identify opportunities to improve efficiency, consistency, and quality of output
- Oversee compliance with Philippine employment and regulatory requirements (e.g. BIR, SSS, PhilHealth, Pag-IBIG, DOLE, Data Privacy Act)
- Manage local entity obligations, filings, and regulatory requirements
- Liaise with external advisors (legal, payroll, tax) as needed
- Oversee office administration, including facilities, vendors, and local support services
Key job requirements include:
- 10+ years experience in operations, professional services, or shared services environments
- Proven experience (5 + years) managing teams in a multi-functional or service delivery setting
- Relevant experience supported by a professional qualification (i.e. CPA, ACCA, CIMA) an asset
- Experience working with international/multi-jurisdictional stakeholders
- Strong familiarity with shared services or offshore delivery models is essential
- Strong organisational and communication skills, with a practical and structured approach
- Sound understanding of Philippine employment and regulatory requirements is essential
- Calm, practical, and solutions-focused
- Advanced problem-solving skills, with the ability to foresee issues and implement effective solutions
- Able to manage competing priorities in a structured way
- Comfortable working with senior stakeholders across jurisdictions
- Focused on consistency, quality, and continuous improvement
- Approaches leadership in a measured and collaborative way
