Head of Operations ANZ

H E A D O F O P E R A T I O N S , A N Z

Build the operating system that enables Autoreviewa to scale internationally.

Remote, Philippines

Full-time

Operations

A B O U T A U T O R E V I E W A

Autoreviewa™ builds AI-powered vehicle procurement infrastructure. Leading organisations across

automotive use Autoreviewa to automate vehicle procurement, accelerate vehicle sales, and

operate on real-time market intelligence. Headquartered in Australia, the company aims to remove

friction from car ownership globally.

R O L E S U M M A R Y

Autoreviewa is entering a significant phase of growth across Australia and New Zealand.

The Head of Operations makes the company run exceptionally well. You'll own the operating

infrastructure across process, systems, partner delivery, contracts, risk, finance operations and

people operations, and you'll lead the Operations Coordinator and the vehicle replacement team.

Your mandate is to make Autoreviewa easier to operate, faster to scale and less reliant on manual

work.

The question you ask every week is: What breaks if we 10x If revenue, partners, people or

markets 10x, you find the constraints before they become problems.

This is a builder's role, not an administration role. We are building an AI first, lean company, and you will help us stay lean as we scale. You'll work with Partnerships, Finance and

Technology, alongside our dedicated AI agents that run several parts of the business. You'll be expected to plan for scale, spot problems, design solutions and put them in place through your leadership.

K E Y R E S P O N S I B I L I T I E S

Business Operations & Intelligence

• Own operating rhythms, SOPs, dashboards and sources of truth

• Coordinate work across teams and clear bottlenecks

• Build exception reporting so leadership can see what is and isn't working without chasing people

for updates

• Establish and improve operational KPIs

• Identify operational constraints before they affect growth

• Continuously simplify how the business works

Partner Delivery

• Support partner onboarding, implementation and launches

• Set operational SLAs and service standards

• Turn commercial commitments into operational obligations the team delivers

• Build repeatable launch playbooks designed to be deployed into new markets

• Monitor partner delivery and resolve operational issues

• Ensure signed agreements translate into successful execution

• Lead the vehicle replacement team delivering for our insurance partners

AI, Automation & The Closed Loop

• Optimise customer, partner and operations using AI where appropriate

• Turn what you find into improvements to operations, processes and the platform

• Audit workflows, identify manual work and own the automation roadmap

• Evaluate tools and recommend whether to build, buy or automate

• Act as internal product owner for operations: brief automation requirements to the development

team, prioritise the operations backlog, and sign off delivery

• Build and maintain no-code automations directly where the platform isn't required

• Measure adoption, efficiency gains and ROI

• Continuously redesign processes as the company grows

• Identify work that should be eliminated rather than automated

Contracts, Legal & Risk

• Maintain the contract register, signing workflows, renewals and obligations

• Ensure operational teams meet contractual commitments

• Keep the compliance calendar current

• Own the risk register, insurance and business continuity processes

• Monitor key-person, supplier, technology and operational dependencies

• Coordinate with external legal and professional advisers

• Raise material legal, compliance or operational risks early

Systems, Security & Finance Operations

• Run SaaS administration, user access, MFA, provisioning and deprovisioning

• Maintain regular access reviews across critical systems

• Own operational hardware and system provisioning

• Run supplier payments, approval workflows, procurement and subscription spend

• Maintain visibility of recurring operational commitments

• Manage key operational vendors and suppliers

• Work with Finance and Technology without replacing either function

People Operations

• Run the hiring workflow

• Own onboarding, equipment and system setup

• Ensure every new starter is operational from day one

• Run offboarding and same-day access removal

• Lead the Operations Coordinator

• Maintain the operational processes supporting the employee lifecycle

People policy, performance, remuneration and role design remain with the CEO and relevant

People advisers. You own the processes that put those decisions into practice.

I D E A L C A N D I D A T E

• A track record of scaling operations in a technology, platform, marketplace or multi-market

business

• Experience leading enterprise implementations or commercial operations

• Has delivered automation or AI that removed real work, with the results measured

• Commercially minded, data-driven and technically capable

• Process-oriented without being bureaucratic, with sound judgement when things are unclear

• Learns fast, runs experiments and is curious about how things work

• Comfortable working directly with the CEO and getting into the detail

• Highly organised without needing to be heavily managed

• Takes ownership with care, moves with pace and discipline, and communicates with candour

and humility

• Sees a messy process and thinks there has to be a better way, then builds it

P E R F O R M A N C E M E T R I C S

• New partners go live within 30 days of contract signing, subject to agreed dependencies

• Every new starter is fully set up on day one

• Access is removed the same business day someone leaves

• Manual reporting hours fall by 50% within 6 months

• 50% of core workflows automated within 12 months

• Zero preventable missed contract renewals or compliance deadlines

• Vehicle replacement cycle time and customer satisfaction improve quarter on quarter

• Revenue grows faster than headcount

• Software spend per employee stays flat or falls as the team grows

• Critical operational risks are identified and addressed before they become incidents

G R O W T H P A T H

As Autoreviewa expands into Asia, this role can grow into leading operations regionally.

E Q U A L O P P O R T U N I T Y

Autoreviewa is an equal opportunity employer. We build for difference and recruit the same way.