Powering One of the World's Most Influential Media Networks
Build operational excellence inside one of the world's most sophisticated subscription ecosystems. The Head of Marketing Operations will lead a newly established team overseeing digital marketing operations, shopfront execution, CRM workflows, and service delivery quality-playing a pivotal role in customer growth, retention, and revenue performance while securing a long-term career with Emapta.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Work setup: Onsite, Megatower, Ortigas
The Qualifications We Seek
- Tertiary qualification in Business, Operations, Technology, Commerce or related field, or equivalent practical experience
- 3 to 5 years experience in subscription, e-commerce, telco, media or similar environments, with at least 2-3 years leading operational teams or managers
- Demonstrated experience working with shopfront / CMS platforms, CRM/CEP, billing and support tools in an end-to-end subscription or customer lifecycle context
- Prior experience leading or supporting offshore or distributed teams is highly desirable
Your Daily Tasks
- Lead day-to-day operations across multiple workstreams, managing workflows, queues, SLAs, incident reviews, hypercare activities, and operational priorities with clear ownership and accountability
- Maintain and improve service performance, quality, and operational risk controls through structured QA, root-cause analysis, risk registers, and continuous process refinement
- Oversee the change pipeline for campaigns, pricing, product updates, and customer communications, ensuring accurate execution, proper sequencing, capacity planning, and alignment with operational standards
- Manage incident response and escalation processes end-to-end, from triage and resolution through stakeholder communication, post-incident review, and preventive action planning
- Partner cross-functionally with Operations, Technology, Data, Finance, and commercial teams to improve workflows, strengthen execution, and support business priorities
- Provide leadership, coaching, and team development, embedding consistent operating frameworks, accountability, continuous improvement, and high-performance ways of working
- Use operational dashboards, reporting, and performance metrics to monitor SLA adherence, reduce errors, improve execution quality, strengthen customer outcomes, and increase stakeholder confidence in operational delivery
Exciting Perks Await!
- Opportunity to help build a newly established high-performing team from the ground up
- Competitive Salary Package
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
