As the Head of Leads Management, you will own the engine that drives our sales pipeline, turning interest into qualified opportunities. You'll lead a high-performing team responsible for lead generation, qualification, and conversion, ensuring every potential customer is engaged, nurtured, and guided toward a successful demo. Combining strategy and execution, you'll build data-driven systems, optimize lead processes, and play a critical role in scaling how we attract, qualify, and convert customers!
- Take on a leadership role by formulating and executing strategic plans in line with company objectives
- Set and ensure the reach of relevant team KPIs to help maintain excellent performance
- Develop and execute data-driven strategies for high-quality lead generation and qualification
- Provide live chat support for leads inquiring about the product
- Engage with leads to gather necessary information and qualify them as sales prospects
- Persuade qualified leads to book and schedule demo sessions with the sales team
- Efficiently manage and coordinate internal team schedules, meetings, and demo sessions
- Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos
- Act as a liaison between leads and the sales team, ensuring seamless communication
- Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases
Minimum Qualifications
- 1-2 years of leadership experience in leads coordination, customer support, scheduling, or a related field
- Exceptional communication and interpersonal skills
- Ability to identify sales opportunities and persuade potential clients
- Strong organizational and multitasking skills with meticulous attention to detail
- Proficiency in using chat, call, and scheduling tools
- Enthusiastic, proactive, and self-motivated
- Experience in database management and tracking
- Proficiency in Excel or Google Sheets is advantageous
- Knowledge of UTAK POS and its features is a plus
