Head of Information Technology

Responsibility Area

Enterprise Systems Leadership

Define and own the enterprise systems architecture across Microsoft 365, ERP, CRM, HR, project management and proprietary platforms. Ensure alignment across departments and eliminate duplication and fragmentation.

Digital Transformation Delivery

Lead sequencing and execution of major systems initiatives (ERP expansion, CRM deployment, HR platform adoption, project systems maturity). Help ensure delivery achieves measurable business value.

Microsoft 365 Strategy & Adoption

Establish governance, architecture and standards for Teams, SharePoint, Groups and collaboration workflows. Drive capability uplift and consistent, efficient use across the organisation.

Cybersecurity & Risk Oversight

Own enterprise cybersecurity posture across identity, devices, cloud platforms, proprietary systems and infrastructure. Oversee MSP direction and ensure defensible governance frameworks are in place.

ERP (Business Central) Governance

Support global rollout and expansion and beyond finance into broader operational workflows, including integration with 365, CRM, HR, ERP, project delivery and reporting systems.

CRM Strategy & Implementation

Lead definition and rollout of a unified CRM model supporting marketing, sales and client engagement. Ensure adoption across customer-facing teams.

HR Systems Transformation

Lead evaluation and implementation governance of a dedicated HR platform aligned with employee experience, compliance and operational workflows.

Project Systems Integration

Support definition of an end-to-end project lifecycle model and align technology platforms with governance, reporting and knowledge management practices.

Proprietary Systems Oversight

Ensure governance, architecture and security oversight of the proprietary LSS monitoring systems and global remote access arrangements.

Workforce Capability Uplift

Define minimum digital competency standards and deliver structured training programs across the organisation.

Vendor & Cost Management

Lead vendor strategy, licensing governance and cost optimisation across the technology estate.

AI Strategy & Readiness

Help develop the company's AI roadmap across productivity use cases and longer-term engineering innovation. Ensure governance and risk controls are established.

Executive Reporting & Governance

Translate technical risk into business language. Provide regular updates to ELT and Board on risk, maturity and performance outcomes.

Service Level Agreements

Collaborate with the Global Services Centre General Manager on KPI's for IT support provided from Manila to other offices, and successful delivery of those goals.

PREREQUISITE CORE COMPETENCIES

The successful candidate will demonstrate:

• Strong enterprise systems architecture capability across Microsoft-centric environments
• Proven experience leading multi-system transformation (ERP, CRM, HR or similar)
• Deep understanding of cybersecurity governance and risk frameworks
• Ability to translate technical complexity into clear business insight
• Strong change leadership and stakeholder engagement skills
• Commercial acumen and cost management capability
• Experience managing MSPs and vendor ecosystems
• Demonstrated ability to lift organisational capability and maturity

PREREQUISITE CERTIFICATIONS/QUALIFICATIONS

§ Bachelor's degree in Information Technology, Engineering, Business Systems or related discipline (or equivalent experience)

§ At least 12 years of relevant experience.

§ Highly desirable: Microsoft certifications (e.g. Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect Expert), Cybersecurity certifications (e.g. CISSP, CISM or equivalent), Project/program delivery certifications (e.g. PRINCE2, PMP)

WORKING ARRANGEMENT CONSIDERATIONS

· Global remit across time zones may require flexibility outside standard business hours.

· Travel to regional offices and project locations globally will be required.

· Role requires availability during critical incidents or major system rollouts.