Head of Fraud

About the Client

Our client is a leading digital banking organization focused on delivering innovative, technology-driven financial solutions to consumers. As the business continues to grow, the organization is strengthening its risk and customer protection capabilities by investing in best-in-class fraud prevention, detection, and investigation practices. This is an opportunity to join a high-growth environment and play a critical leadership role in protecting customers, safeguarding the business, and shaping the future of digital banking.

About the Role

We are seeking an experienced Head of Fraud to lead the organization's end-to-end fraud management function. This role will be responsible for developing and executing the bank's fraud strategy, overseeing fraud analytics, investigations, and operations, and building a robust fraud risk framework across digital banking products and channels.

The ideal candidate has extensive experience within a digital bank, fintech, or technology-driven financial services environment, with a strong track record in fraud prevention, fraud analytics, fraud investigations, and fraud operations leadership. This individual will work closely with senior stakeholders across Product, Risk, Compliance, Operations, Technology, and Customer Experience to ensure effective fraud controls while maintaining a seamless customer experience.

Work Setup: Hybrid (3 days onsite, 2 days work-from-home)

Location: Quezon City

Key Responsibilities

• Define and execute the organization's fraud risk management strategy and framework.
• Lead fraud prevention, detection, investigation, recovery, and remediation activities across all products and channels.
• Oversee fraud analytics, monitoring, reporting, and intelligence functions to identify emerging threats and improve fraud controls.
• Develop and optimize fraud detection rules, monitoring systems, and risk-based decisioning frameworks.
• Lead fraud investigations involving scams, account takeover (ATO), card fraud, payment fraud, and mule account activities.
• Drive fund recovery efforts in collaboration with partner banks, payment networks, regulators, and external stakeholders.
• Establish and maintain fraud policies, procedures, governance structures, and escalation frameworks.
• Partner with Technology and Product teams to embed fraud controls into digital products and customer journeys.
• Oversee fraud operations teams responsible for alert management, case handling, dispute resolution, and customer remediation.
• Monitor fraud losses, trends, and key risk indicators while providing regular reporting to executive leadership and risk committees.
• Represent the fraud function during regulatory reviews, audits, industry forums, and stakeholder engagements.
• Build, mentor, and lead a high-performing fraud organization capable of supporting business growth.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Risk Management, Information Security, or a related field.
• Extensive experience in fraud risk management within banking, digital banking, fintech, payments, or financial services.
• Proven leadership experience managing fraud strategy, investigations, analytics, and operations.
• Strong knowledge of digital banking fraud risks, payment systems, card fraud, scam prevention, and customer protection frameworks.
• Demonstrated experience developing fraud controls, policies, governance standards, and risk management frameworks.
• Experience leading complex fraud investigations and working with regulators, law enforcement agencies, and external partners.
• Strong analytical and data-driven decision-making capabilities.
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership.
• Experience managing large teams and building high-performing fraud organizations.
• Strong understanding of regulatory requirements and industry best practices related to fraud risk management.

Preferred Backgrounds

Candidates with experience in any of the following areas are encouraged to apply:

• Digital Banking
• FinTech
• Payments and Cards
• Fraud Risk Management
• Fraud Analytics
• Fraud Investigations and Forensics
• Financial Crime Prevention
• Consumer Lending Fraud
• e-Wallets and Digital Payments
• Fraud Operations Leadership

Important Candidate Consideration

This role requires direct and hands-on leadership experience across the fraud lifecycle, including fraud strategy, fraud analytics, fraud investigations, fraud operations, and customer protection. Candidates should be able to demonstrate ownership of fraud risk management programs, fraud loss mitigation initiatives, and significant experience operating within a digital banking or fintech environment.

Profiles primarily focused on compliance, AML, operational risk, audit, governance, or technology controls, without substantial fraud leadership experience, may not be the best fit for this opportunity.