Head of Fraud Analytics & Model Development

The Head of Fraud Analytics & Model Development is responsible for leading and overseeing all operational aspects of Fraud Risk Operations to ensure that Key Result Areas (KRA) and Service Level Agreements (SLA) are achieved. This role covers authorizations, fraud detection, fraud analytics, fraud recovery and provisioning, and risk strategy and governance, while fostering a culture of proactive risk management, innovation, and collaboration across the organization.

Responsibilities

• Provides feedback and coaching to managers and officers to support professional development needs
• Mentors and develops team members to strengthen risk management and collaboration culture
• Develops and implements fraud mitigation measures by establishing parameters and performance metrics
• Supervises risk strategies and governance including customer communication, budget management, employee engagement, vendor management, and compliance with regulatory requirements
• Collaborates with senior leaders, cross-functional teams, and external partners to integrate fraud risk governance across the organization
• Ensures adherence to fraud policies, regulatory mandates, and internal performance standards
• Enables mechanisms for customer communication on fraud service fulfillment, process improvement feedback, and advisories

Qualifications

• Strong fraud analytical skills
• Excellent written and oral communication skills
• Knowledge of budget control methods, policies, and procedures
• Ability to establish and manage relationships with internal and external stakeholders
• Minimum of 5 years supervisory experience in fraud management within a retail bank
• Background in Communications