Head of Financial Business Partner 1st Level Operations - Master Data Management Services

The Position

Join Boehringer Ingelheim Business Services Philippines in Manila as the Head of Financial Business Partner 1st Level Operations – Master Data Management Services, where the goal is to build and lead a high-performing global operations team and play a key role in driving service excellence, customer-centricity, operational governance, and continuous improvement. This position offers the opportunity to influence global stakeholders, shape operational strategy, and develop organizational capabilities while supporting critical business processes. Based in Manila, Philippines, this role is ideal for a leader who is passionate about people development, transformation, and delivering sustainable business outcomes.

Tasks & Responsibilities

• Lead the day-to-day delivery of Financial Business Partner operations and achieve agreed service levels, quality standards, and business objectives


• Manage team performance through coaching, capability development, workload balancing, and regular performance reviews to ensure high employee engagement and productivity


• Drive operational excellence by monitoring KPIs, resolving service risks, and implementing corrective actions to maintain stable and efficient operations


• Partner with global stakeholders, process owners, and business teams to address business needs, improve customer experience, and strengthen service delivery


• Ensure compliance with internal controls, data governance requirements, audit expectations, and applicable policies while proactively managing operational risks


• Champion continuous improvement, digitalization, and automation initiatives that increase efficiency, enhance service quality, and support long-term business growth

Requirements

• Bachelor of Science degree in any discipline, preferably in Finance, Accounting, Information Management, Business Administration, Economics, or other business-related fields


• Demonstrated leadership experience in managing operational teams, with a proven track record in performance management, coaching, capability building, and talent development


• Strong stakeholder management and influencing skills, with the ability to build trusted relationships and collaborate effectively across global functions, cultures, and organizational levels


• Proven success in leading service delivery and operational excellence, including achievement of KPI and SLA targets within a shared services, global business services, or comparable operational environment


• Strong understanding of governance, risk management, compliance, and continuous improvement principles, with the ability to balance operational efficiency, control requirements, and customer needs


• Strategic, analytical, and digitally savvy mindset, with experience leveraging data, emerging technologies, automation, and process optimization to drive business outcomes and operational transformation

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more Visit https://www.boehringer-ingelheim.com