The Opportunity
You may have done the big company version of Customer Success. You've run the playbooks, the dashboards, the polished processes.
Now you're ready to join a younger business with fresh eyes in a role where you'll shape the vision and direction of CX from the ground up.
You'll own the full client lifecycle. From the moment a deal is signed, through every milestone, every risk, every expansion conversation.
The goal is simple. Make our service so good that clients cannot imagine running their business without us.
Impact you'll have in this role in the first 6 months
- You will design the first 90-day experience that defines whether clients stay or leave
- You will build the playbooks, not follow them
- You will lead and elevate a team of Client Success Partners
- You will sit at the table with Sales, TA, and Ops leaders and shape how the business grows
- You will turn Customer Success into a true commercial engine, not a support function
What You're Accountable For
- Owning the entire client journey from onboarding to long-term growth
- Building a white-glove onboarding experience that delivers
- Creating structured, proactive engagement rhythms that clients love
- Identifying risk early and stepping in before things break
- Driving expansion through trust, not pressure
- Building systems, cadences, and reporting that make excellence repeatable
- Coaching and developing a high-performing Customer Success team
What Success Looks Like
- Clients stay. And they stay longer than expected
- Clients grow. Because they trust you
- Clients say, unprompted, this is better than anyone else we've worked with
Who this role is for. You've:
- Led Customer Success, Account Management, or Client Services teams for 5+ years
- Built or transformed a function, not just maintained one
- Designed onboarding journeys or structured client programs
- Worked in services where the relationship is the product
- Had commercial conversations. Pricing, renewals, expansion
- Worked with AU and/or US clients and understand how they think
On a personal level
- You take client success personally
- You don't wait for permission to fix things
- You think in systems, not firefighting
- You know great service is designed, not improvised
- You can be direct without breaking trust
- You raise the standard just by being in the room
Why Join Us
We're building something very deliberate at Staff Domain.
We're not a traditional BPO.
We're a premium embedded talent partner for high-growth businesses.
That means:
- Clients expect more
- The bar is higher
- And the opportunity to differentiate is massive
Customer Success is the growth engine of the business. And this role sits right at the centre of it.
If you want a set and forget role with defined processes and scope where you slot in and run the status quo, this isn't it. This role requires someone willing to make change happen, to constantly iterate and to build a service offering that challenges the industry norms and shapes how clients experience our partnership. This should feel super exciting for the right person and we want to hear from you if it does.
Benefits
- Competitive base salary
- HMO+1 from day 1 + dental
- Birthday leave
- Personal development plan
- Life insurance
This is an onsite role based in Ortigas.
