Head of Customer Relationship Management

Strategic Client Relationship Lead

Our client is a leading logistics and supply chain solutions provider supporting businesses across e-commerce, retail, and other high-volume industries. As part of its continued growth, we are looking for a senior client-facing professional to manage and strengthen relationships with key strategic accounts.

The Opportunity

This role will serve as a key bridge between a VIP client and the company's internal teams, ensuring that client requirements are clearly understood, issues are resolved effectively, and service commitments are consistently delivered.

Beyond relationship management, the role requires strong commercial awareness and the ability to understand business data, identify opportunities, and work cross-functionally to drive solutions.

Key Responsibilities

• Manage and strengthen relationships with strategic/VIP clients, serving as a trusted business partner and primary point of contact.
• Understand client requirements, business priorities, and operational challenges, translating these into actionable solutions with internal teams.
• Lead the resolution of complex client concerns through strong problem-solving and cross-functional coordination.
• Monitor account performance, service levels, business data, and key account metrics to identify trends, issues, and opportunities.
• Drive account growth through effective relationship management, commercial discussions, and identification of additional business opportunities.
• Work closely with operations, commercial, and other internal stakeholders to ensure client expectations are met.
• Prepare and present business updates, analyses, and recommendations using Excel/Google Sheets and other business data tools.

What We're Looking For

• Strong experience in client-facing, account management, relationship management, or business development roles.
• Background in e-commerce, logistics, retail, supply chain, or related industries is highly preferred.
• Proven ability to manage high-value or strategic accounts and engage confidently with senior client stakeholders.
• Strong problem-solving skills with the ability to navigate complex or sensitive client concerns.
• Strong commercial mindset and the ability to identify opportunities beyond day-to-day account management.
• Comfortable working with Excel/Google Sheets, business data, reports, and performance metrics.
• Excellent communication, stakeholder management, negotiation, and relationship-building skills.
• Highly collaborative, proactive, and comfortable working across multiple internal teams.

Why Consider This Opportunity

• Lead relationships with high-value strategic clients.
• Play a key role in solving complex business and operational challenges.
• Work at the intersection of logistics, e-commerce, retail, and supply chain.
• Join a fast-paced and technology-enabled business environment with regional scale.