Head of Commercial

Key Responsibilities

• Drive revenue growth and sustainable business growth across key business units.
• Develop and expand strategic partnerships.
• Lead and optimize portfolio acquisition and management.
• Oversee merchant acquisition, onboarding, and lifecycle management.
• Manage retail operations, including multi-site/kiosk operations.
• Optimize partner performance and commercial results.
• Provide strategic direction across commercial, partnerships, and operations functions.
• Lead, mentor, and develop high-performing teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure operational excellence across assigned departments.

Must-Have Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• 10+ years of progressive experience in commercial, partnerships, operations, sales, business development, or related leadership roles.
• 10+ years of leadership experience across commercial, partnerships, and operations functions is considered non-negotiable.
• Hands-on experience in portfolio management and performance optimization.
• Proven expertise in merchant acquisition, onboarding systems, and lifecycle management.
• Expertise in retail operations management, particularly multi-site/kiosk operations.
• Demonstrated leadership capability in managing and developing teams.

Good-to-Have

• Background in the FinTech, payments, or financial services industry, with FinTech experience preferred.
• Experience scaling a distribution network.
• Experience managing strategic partnerships and partner performance.