Qualifications & Experience
- 20+ years of extensive experience in Collections, with a strong background in high-volume outbound collections and debt recovery.
- Proven expertise in leading collections strategies across multiple portfolios and regions.
- This is an urgent hiring requirement, and we highly prefer candidates who are available to start immediately.
Role Overvie
wThis is an Individual Contributor role that will serve as the strategic leader for all Collections functions across multiple portfolios, including Residential, Commercial, and National Accounts, spanning various regions
.The successful candidate will bring deep industry knowledge, best practices, and a track record of driving consistent, high-performing results across key collections metrics, including but not limited to
- :Days Sales Outstanding (DSO
- )Open Accounts Receivable (AR) Reductio
- nCash Collection
- sResolution Rat
- eRight Party Contact (RPC
- )Outbound and Inbound Call Performanc
- eEmail Outreach Effectivenes
- sActionable Data Utilizatio
- nQuality & Complianc
- eAttempt-to-Collect Metric
- sCollection Cost Rati
o
Key Responsibiliti
- esDevelop and execute strategic and tactical initiatives to optimize collections performance and debt recover
- y.Partner closely with clients and internal stakeholders to drive effective, efficient, and compliant outreach strategie
- s.Ensure adherence to all applicable legal and regulatory requirements across supported region
- s.Identify, recommend, and implement process improvements and automation opportunities to enhance operational efficiency, customer engagement, and recovery rate
- s.Provide thought leadership and subject matter expertise to continuously improve collections performance and achieve business objective
s.
Work Arrangem
- entWork in Office (WIO), Alabang Muntinlupa C
ity
