Head of Client Experience & Marketing Communications

Actuate Builders, Inc. (ABI) is hiring a Head of Client Experience (CX) & Marketing Communications to lead our client experience agenda end-to-end — from journey design and NPS infrastructure to proposal collateral standardization and Marcom campaigns that move the pipeline.

This is a Director-level role reporting to the Chief Revenue Officer. It is a builder's seat: you will design the playbook, ship the tools, and drive adoption across project, sales, and service teams.

What You Will Own

• Design and roll out ABI's Client Experience Playbook across the full client journey.

• Build a structured client feedback and NPS system, with closed-loop action protocols.

• Standardize sales and marketing collaterals across all client-facing teams and bid submissions.

• Run focused Marcom campaigns tied to priority accounts and pipeline conversion.

• Influence Client Services, Service Delivery, QS / Commercial, Procurement, and Finance to align around client outcomes.

• Brief and align ExCom on positioning, priorities, and client strategy.

What You Bring

• 10+ years in Client Experience, Marketing, or Business Development.

• Construction, fit-out, or B2B project-based industry experience (engineering, architecture, real estate, capital projects).

• Proven track record managing client journeys and delivering winning proposals.

• Hands-on operator-level experience with CRM and NPS systems.

• Strong storytelling, written, and presentation skills.

• CXPA / CCXP or Marketing / Brand Management certification preferred.

• COSH certification, or willingness to obtain within 60 days.

Nice to Have

• Integrated design-build or CSA + fit-out delivery exposure.

• Track record scaling CX or Marcom functions in a growing organization.

Why ABI

• Direct line to leadership — the CX agenda is a strategic priority, not an afterthought.

• High-trust, high-accountability culture with clear ownership and fast decisions.

• Hybrid setup based at our Makati Head Office, with project sites visited as needed (less than 25% travel).

How To Apply

Apply through this LinkedIn post. Shortlisted candidates will progress through a 3-step process: HR screen, Hiring Manager interview, and a final ExCom panel including a 30-minute portfolio presentation.

Actuate Builders, Inc. is an equal-opportunity employer. We process all applicant data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173).