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Head of Business Operations, APAC
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Head of Business Operations, APAC
flexport singapore pte. ltd.- Posted 20 hours ago
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Job Description
Overview:
You will play a pivotal role in evolving the Asia region's operating model into a strong, future-focused foundation. This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects. By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term. You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company's growth.
Key Responsibilities:
- Strategic Transformation & Evolution
- Drive the evolution of the Asia region's operating model, establishing a resilient, scalable framework that supports long-term growth.
- Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company's next chapter.
- Continually assess market trends, emerging technologies, and best practices to adapt and refine the region's structure, processes, and capabilities.
- Financial Management & Analysis
- Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
- Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.
- Operational Excellence
- Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
- Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.
- Project & Program Management
- Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region's operating model.
- Define project scopes, timelines, and deliverables for project managers.
- Manage risks and remove obstacles to achieving tangible improvements.
- Data Analytics & Insights
- Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
- Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
- Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.
- Organizational Leadership & Team Development
- Mentor and develop a team of project managers and data analytics professionals nurture a collaborative culture that innovates with speed.
- Identify and address skill gaps, encouraging upskilling and professional growth to support the region's evolving requirements.
- Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.
- Technology & Innovation
- Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
- Support the region's adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.
- Stakeholder Collaboration & Communication
- Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
- Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
- Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.
You should have:
- 10+ years of experience in strategy, operations, management consulting, or business transformation roles, ideally within logistics, supply chain, or a related high-growth industry.
- Experience at a top-tier investment bank or management consultancy strongly preferred.
- Proven track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
- Strong financial acumen, with hands-on experience in cost-benefit analysis, ROI modeling, and partnering with Finance on revenue and cost initiatives.
- Demonstrated experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
- Skilled in program and project management, with the ability to define scope, manage timelines, and mitigate risk across multiple concurrent workstreams.
- Strong data analytics fluency, including experience building or overseeing dashboards, reporting, and data models to drive decision-making (SQL or BI tool experience a plus).
- Excellent stakeholder management and communication skills, with experience influencing senior executives and aligning cross-functional and regional leaders.
- Demonstrated ability to lead a team, setting clear direction and empowering people to take ownership while fostering a culture of development.
- Comfort operating in ambiguity and driving change management across a fast-evolving, matrixed organization.
- Deep understanding of the Asia business landscape and market dynamics regional language skills are a plus.
- Bachelor's degree required MBA or advanced degree preferred.
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