Search by job, company or skills

Head of Business Operations, APAC

Head of Business Operations, APAC

flexport singapore pte. ltd.
9-12 Years
SGD 15,000 - 20,000 per month
  • Posted 20 hours ago
  • Be among the first 10 applicants

Job Description

Overview:

You will play a pivotal role in evolving the Asia region's operating model into a strong, future-focused foundation. This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects. By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term. You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company's growth.

Key Responsibilities:

  • Strategic Transformation & Evolution
  • Drive the evolution of the Asia region's operating model, establishing a resilient, scalable framework that supports long-term growth.
  • Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company's next chapter.
  • Continually assess market trends, emerging technologies, and best practices to adapt and refine the region's structure, processes, and capabilities.
  • Financial Management & Analysis
  • Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
  • Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.
  • Operational Excellence
  • Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
  • Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.
  • Project & Program Management
  • Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region's operating model.
  • Define project scopes, timelines, and deliverables for project managers.
  • Manage risks and remove obstacles to achieving tangible improvements.
  • Data Analytics & Insights
  • Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
  • Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
  • Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.
  • Organizational Leadership & Team Development
  • Mentor and develop a team of project managers and data analytics professionals nurture a collaborative culture that innovates with speed.
  • Identify and address skill gaps, encouraging upskilling and professional growth to support the region's evolving requirements.
  • Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.
  • Technology & Innovation
  • Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
  • Support the region's adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.
  • Stakeholder Collaboration & Communication
  • Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
  • Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
  • Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.

You should have:

  • 10+ years of experience in strategy, operations, management consulting, or business transformation roles, ideally within logistics, supply chain, or a related high-growth industry.
  • Experience at a top-tier investment bank or management consultancy strongly preferred.
  • Proven track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
  • Strong financial acumen, with hands-on experience in cost-benefit analysis, ROI modeling, and partnering with Finance on revenue and cost initiatives.
  • Demonstrated experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
  • Skilled in program and project management, with the ability to define scope, manage timelines, and mitigate risk across multiple concurrent workstreams.
  • Strong data analytics fluency, including experience building or overseeing dashboards, reporting, and data models to drive decision-making (SQL or BI tool experience a plus).
  • Excellent stakeholder management and communication skills, with experience influencing senior executives and aligning cross-functional and regional leaders.
  • Demonstrated ability to lead a team, setting clear direction and empowering people to take ownership while fostering a culture of development.
  • Comfort operating in ambiguity and driving change management across a fast-evolving, matrixed organization.
  • Deep understanding of the Asia business landscape and market dynamics regional language skills are a plus.
  • Bachelor's degree required MBA or advanced degree preferred.

Key Skills