Head of Application Support & Service Management

Fresher

PHP 6,000,000 - 6,001,000 per month

Job Description

A financial services organisation based in the City of Makati.

Develop and implement IT service management strategies to support business objectives.
Oversee IT operations and ensure consistent delivery of high-quality services.
Manage vendor relationships and contracts to optimise technology solutions.
Monitor and enhance IT service performance metrics and reporting.
Lead incident management processes to minimise service disruptions.
Ensure compliance with industry standards and regulatory requirements.
Collaborate with stakeholders to align IT services with business needs.
Drive continuous improvement initiatives within the IT service management framework.

A successful Head Services Management Division should have:

A strong background in IT service management within the financial services industry.
Proven leadership skills in managing technology operations.
Experience in vendor management and contract negotiations.
Knowledge of industry standards and regulatory compliance.
Strategic thinking and problem-solving abilities.
Excellent communication and stakeholder management skills.