Job Summary:The Head of Business Services, Administration, is responsible for the strategic leadership and management of the organization's business operations, administrative functions (Facilities Management, Procurement, Marketing and Corporate communications). This role ensures operational excellence, effective resource management, and the development and execution of strategies to drive business growth and brand awareness.
Key Responsibilities:
- Develop and implement integrated strategies for business services, administration, aligned with organizational objectives.
- Lead, mentor, and manage teams responsible for office administration, facilities management, procurement, business support services, marketing and communications.
- Oversee office operations, facilities management, and administrative support services.
- Ensures secure, safe and conducive working atmosphere to all employees and will ensure zero down time of the facility.
- Ensure compliance to statutory norms and requirements required for a smooth functioning of services and office. Accountable for internal and external administration audits.
- Direct the planning, execution, and evaluation of marketing campaigns, digital marketing, and brand management activities.
- Lead the development and execution of internal and external communication strategies, oversee brand management, digital marketing, and public relations activities, Ensure consistent messaging and engagement.
- Manage departmental budgets, resource allocation, and cost control for all areas of responsibility.
- Establish and monitor key performance indicators (KPIs) to ensure high-quality service delivery and effectiveness in all areas of responsibility
- Own and drive continuous improvement initiatives across all business services functions, implement process optimization, automation, and change management programs, Foster a culture of innovation and operational excellence.
- Ensure compliance with company policies, legal regulations, and industry standards across all functions.
- Manage vendor relationships, contract negotiations, and service level agreements for all areas of responsibility
- Drive digital transformation and adoption of technology solutions to enhance operational and marketing efficiency.
- Prepare and present reports, proposals, and business cases to executive management.
- Foster a culture of service excellence, innovation, and professional development within the teams.
Qualifications
- Minimum Bachelor's Degree, in a related field, is preferred
- Minimum of 8 years of Admin and Facilities experience
- Proven record of ability to work effectively in a highly matrixed organization across all levels of an organization.
- Proven ability to operate strategically and have a hands-on approach
- Excellent communication, negotiation, and stakeholder management skills.
- Strong knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.).
- Proven track record in leading large teams and managing multi-disciplinary functions.
- Possess strong influencing and interpersonal skills, homed in a demanding and high performing work environment.
- Experience in an insurance / financial services BPO environment.
- Experience in shared services or large-scale corporate environments preferred.
