Company
A high-growth, venture-backed financial technology company building critical payment infrastructure across multiple international markets. The organization provides end-to-end payment and financial solutions that support businesses ranging from fast-growing startups to large enterprises. Known for its strong customer-first culture and rapid scale, the company invests heavily in leadership development and long-term employee growth.
Market Opportunity
The company operates at the center of a rapidly expanding digital payments ecosystem, driven by e-commerce, marketplaces, and enterprise digital transformation. This role offers a unique opportunity to lead strategic account growth, strengthen long-term partnerships, and directly influence revenue expansion in a competitive and evolving market. The position plays a key role in shaping scalable account management practices as the business enters its next phase of global growth.
The Role
- Lead, mentor, and manage a team of Account Managers responsible for a portfolio of high-value, fast-growing customers.
- Own the overall account strategy, including retention, expansion, upsell, and cross-sell initiatives.
- Serve as a trusted advisor to senior customer stakeholders, aligning payment and financial solutions with business objectives.
- Drive a consultative, data-driven approach to account management and performance management.
- Collaborate closely with Product, Engineering, Sales, Risk, and Operations teams to deliver seamless, scalable solutions.
- Design and implement KPIs, processes, and best practices to support sustainable growth in a fast-paced, ambiguous environment.
About You
- 10+ years of total professional experience, with 5+ years in client-facing or account management roles within a high-growth technology, SaaS, or FinTech environment.
- Proven experience leading and developing high-performing customer-facing teams.
- Strong track record managing complex enterprise accounts and commercial negotiations.
- Comfortable engaging with both technical and non-technical stakeholders, including discussions around APIs and integrations.
- Highly analytical, with the ability to use data to drive decisions and team performance.
- Excellent communication, stakeholder management, and leadership skills.
- A genuine passion for payments, financial infrastructure, technology, and building scalable businesses.
