The
Fraud Risk Dept. Head is primarily responsible for leading and overseeing all operational aspects of Fraud Risk Operations to ensure that Key Result Area (KRA) and Service Level Agreement (SLA) are met, such as but not limited to, authorizations, fraud detection, fraud analytics, fraud recovery and provisioning, and risk strategy and governance
Duties And Responsibilities
Operational Excellence
Provide feedback and coaching to help managers and officers, as applicable, achieve the professional development needs of the team. Mentor and develop team members, fostering a culture of proactive risk management, innovation, and collaboration.
Develop and implement key fraud mitigation measures by establishing fraud parameters and performance metrics. These initiatives will ensure a robust fraud detection and prevention mechanism while effectively managing gross and net fraud losses as well as asset recovery.
Supervise all aspects of risk strategies and governance, including but not limited to customer communication and education, budget management, employee engagement, vendor management, day-two quality checks to balance efficiency and security, and ensuring compliance with regulatory requirements and industry standards.
People Development
Provide feedback and coaching to help managers and officers, as applicable, achieve the professional development needs of the team. Mentor and develop team members, fostering a culture of proactive risk management, innovation, and collaboration.
Stakeholder Management
Collaborate with senior leaders, cross-functional teams, and external partners integrate fraud risk governance throughout the organization.
Performance and Compliance
Ensure adherence to fraud policies, regulatory mandates, and internal performance standards, positioning the division as a leader in fraud risk management.
Customer Centricity
Enable within the team a mechanism to actively communicate with customers on credit and debit fraud service fulfilment, process improvement feedback, and important advisories.
Qualifications
- Fraud Analytical skills
- Excellent written and oral communication skills
- Budget control methods, policies, and procedures
- Ability to establish and manage relationships with internal and external stakeholders
- 5 years supervisory experience in fraud management acquired in a retail bank, Background in Communications
