Overview:
The Business Management Function Head is responsible for overseeing consumer requirement integration planning, business risk identification, and cross-functional collaboration to drive business growth. This role ensures the alignment of business objectives with corporate strategy, strengthens governance and compliance, and supports the company's overall goals.
Functions and Responsibilities:
1. Consumer Requirement Management
- Plan, coordinate, and execute IT projects, including system upgrades, migrations, and implementations.
- Define project objectives, priority, timelines, deliverables, and manage project resources and risks.
2. IT system and tool support
- Responsible for the training and alignment of key support systems such as CRM, BSS/OSS (Business Support System/Operation Support System).
- Participate in the planning and landing of new business and new systems to ensure the advancement and applicability of the support system.
- Promote digital transformation, such as the application of AI, big data, and automation tools to enhance business support capabilities.
3. Workforce Planning & Hiring Management
- Develop and monitor workforce plans to align headcount with business priorities and budget.
- Partner with HR and Talent Acquisition to manage hiring, redeployment, and role repurposing.
- Track and report headcount utilization, hiring progress, and workforce OKRs to leadership.
- Ensure organizational structure and staffing are optimized to support business growth, capability needs, and succession planning.
4. Audit Oversight & Risk Management
- Oversee business and marketing audit activities, ensuring compliance with policies, accurate reporting, and effective risk controls.
- Supervise internal audit, legal, and finance risk control support to maintain adherence to company policies, regulatory requirements, and data security standards.
- Drive cross-department collaboration for issue resolution, while providing management with clear audit insights, reports, and recommendations.
5. Stakeholder & Cross-Functional Coordination
- Collaborate with key business units (e.g., Sales, Marketing, Network Operations, Finance, IT) to ensure seamless execution of business strategies.
- Represent the company at industry events, forums, and strategic discussions.
6. Leadership & Team Development
- Build and lead a high-performing business management team.
- Foster a culture of innovation, accountability, and continuous improvement.
- Drive talent development, mentorship, and succession planning initiatives.
Education:
- Bachelor's or Master's degree in Business Administration, Finance, Telecommunications, or a related field.
Experience:
- Minimum 10-15 years of experience in business management, operations, or strategy, with at least 5 years in a leadership role within the telecommunications industry.
- Experienced in tech business analysis, corporate and strategy planning, and business risk management are highly preferred
Candidate must be willing to report 100% onsite in our BGC office.
We regret to inform that only shortlisted candidates will be notified.
