Job Description :
Human Capital Services Coordinator
TeleTech is seeking a Human Capital Services Coordinator to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines.
What you'll be doing:
Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements. They are also responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase.
What you'll bring to us:
- Triage Service Center incoming tickets
- Accurately and efficiently maintain employee records in Oracle
- Support vendor management administration
- Respond to Tier 0/1 level employee tickets and chats
- Manage leave, end employment and return to work administration
- Improve the key success metrics
What skills you'll need:
- Working knowledge of various HC and TeleTech systems (Discoverer, Kronos, IRIS)
- Strong attention to detail, focus and ability to follow standard operating procedures
- Basic knowledge of MS Office applications
- Ability to learn technology quickly
- Ability to learn data entry into the Oracle database system
