Technology Behind Better Pharmacy Care
Our client is a leading innovator in pharmacy technology, powering over 12,000 pharmacies and supporting more than 10 million patients monthly. Built through decades of strategic growth and industry-first solutions, they deliver advanced, integrated systems that simplify operations, enhance billing accuracy, and improve patient outcomes. With a strong portfolio of trusted platforms and continuous innovation in healthcare technology, our client empowers pharmacies to thrive-making them a critical force in transforming how care is delivered across communities.
Job Description
As a Hardware Support Tech, you will provide remote technical assistance to pharmacies, troubleshooting computers, printers, networking equipment, interfaces, and other technology essential to their daily operations. Bring your technical problem-solving skills into a global healthcare technology environment where every issue you resolve keeps essential operations moving. Build your expertise alongside the Top 1% talent while growing a career that reaches far beyond your home office.
Job Overview
- Employment Type: Full-time
- Shift: Night Shift | 9:00 AM to 6:00 PM US Eastern Time Zone; must be flexible within this window | Weekends Off
- Work Setup: Permanent Work From Home
Exciting Perks Await!
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Education and Experience
- Minimum of a high school diploma or equivalent
- 1 to 5 years of experience in IT systems and installation or application support in a remote IT Help Desk environment
- Previous experience in providing technical support in a customer-facing role
- Experience in a healthcare or pharmacy setting is a plus
Technical Knowledge
- Strong technical knowledge of computers, printers, and networking equipment commonly used in small businesses
- Knowledge of security best practices related to protecting sensitive healthcare data
- Ability to learn quickly and stay up to date on new technologies and products relevant to pharmacy operations
Communication and Customer Service
- Excellent communication and interpersonal skills to effectively communicate technical information to non-technical users and build positive relationships with pharmacy staff
- Commitment to providing exceptional customer service and ensuring a positive experience for all pharmacy staff
- Excellent phone communication skills, including a professional and confident speaking tone
Work Management
- Ability to work independently and prioritize tasks in a fast-paced, dynamic environment
- Ability to efficiently manage time and multitask
Discretionary Judgment
- Uses independent judgment and discretion based upon experience in the position and knowledge of products, equipment, and services
- Uses good judgment and possesses ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines
- Low to moderate levels of stress may be experienced in the performance of the job
- Position is performed in a general office environment, home office, or approved remote workspace
- Physical work includes sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs
Equipment
- Daily use of Microsoft Teams (phone), computer, and other routine office equipment
- Must have reliable high-speed internet access
Safety to Self and Others
- Little responsibility for the safety of others
- Work is performed in an office setting with no hazardous materials or equipment
Working Conditions/Hazards
- Position is performed in an open office environment or approved remote work location
Your Daily Tasks
Technical Support and Troubleshooting
- Respond to help desk tickets and phone calls from pharmacies in a timely manner
- Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment used in pharmacies
- Consult with pharmacy staff to optimize technology setup and provide recommendations for improvement
- Provide training to pharmacy staff on the use of software applications and hardware devices
Customer Experience and Documentation
- Document technical support activities and maintain detailed records of all interactions with pharmacies
- Provide superior customer service and ensure a positive experience for all pharmacy staff who interact with the technical support team
Collaboration and Continuous Improvement
- Collaborate with other technical support team members to resolve complex issues and ensure continuity of service
- Identify recurring technical issues and report them while contributing to the development of permanent solutions
- Participate in regular meetings and training sessions to stay up to date on technical support best practices and industry trends
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
