The Handover Associate is responsible for ensuring a smooth and seamless turnover experience for unit owners. This role coordinates with internal teams, financial institutions, and unit owners to facilitate unit acceptance, prepare turnover documentation, address customer concerns, and ensure units are delivered in accordance with company quality standards.
- Coordinate with the Leasing team for unit owner leasing orientation.
- Coordinate with the Property Management Office (PMO) for House Rules orientation and guidelines.
- Liaise with Unit Owners and partner banks regarding financing-related concerns.
- Prepare and maintain unit owner records and 201 files.
- Assist unit owners with concerns and requests related to unit acceptance and turnover.
- Conduct unit punchlisting (RI/CO) prior to turnover to ensure readiness and quality.
- Coordinate with internal departments for the final handover of keys.
- Ensure units are delivered in excellent condition and meet quality standards.
- Prepare turnover documents, contracts, and related documentation.
- Create presentations and materials for virtual unit viewing and acceptance.
Qualifications:
- Bachelor's degree in any four-year course, preferably in Civil Engineering, Architecture, Customer Service, or a related field.
- Fresh graduates are welcome to apply.
- Up to 3 years of experience in customer service, property management, real estate, construction, or a related field is an advantage.
- Strong coordination, communication, and customer service skills.
- Detail-oriented with good organizational and documentation abilities.
- Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
