Guest Services and Admin Coordinator

Job Summary

The Guest Services and Admin Coordinator is responsible for overseeing the day-to-day operations and upkeep of various facilities, including workspaces, condotels, dormitel, and housekeeping services. This role ensures that all assigned areas are well-maintained, compliant with safety standards, and provide a clean, functional, and welcoming environment for guests and occupants.

Key Responsibilities

Workspace Upkeep Monitoring

• Conduct routine inspections of office spaces, meeting rooms, and common areas

• Coordinate with maintenance and janitorial teams to address cleanliness and repair needs

• Ensure compliance with workspace standards and escalate issues as necessary

• Monitor usage and condition of furniture, fixtures, and equipment

Condotel & Dormitel Management

• Oversee daily operations of condotel and dormitel facilities

• Manage room assignments, check-in/check-out procedures, and guest/resident concerns

• Coordinate housekeeping schedules and ensure timely room turnover

• Monitor inventory of linens, amenities, and supplies

• Enforce property rules and safety protocols

Housekeeping Oversight

• Supervise housekeeping staff and ensure adherence to cleanliness standards

• Schedule regular deep cleaning and sanitation procedures

• Address feedback and service issues promptly and professionally

• Maintain records of cleaning schedules and inspections

Vendor & Contractor Coordination

• Liaise with external service providers for repairs, maintenance, and specialized services

• Monitor service delivery and ensure compliance with contracts and service level agreements

• Assist in evaluating vendor performance and recommending improvements

Administrative & Reporting Duties

• Maintain accurate records of inspections, maintenance logs, occupancy reports, and service requests

• Prepare regular updates and reports for management

• Support budgeting and procurement processes related to property services

Qualifications & Requirements

• Bachelor's degree in Property Management, Hospitality, Business Administration, or related field

• Minimum 2 years of experience in facilities coordination, property services, or hospitality operations

• Strong organizational and communication skills

• Proficiency in MS Office and facility management software

• Ability to multitask and respond promptly to operational needs

• Customer service-oriented mindset

Preferred Attributes

• Experience in residential or hospitality property management

• Familiarity with safety, sanitation, and building maintenance standards

• Strong problem-solving skills and attention to detail

• Ability to lead teams and work collaboratively across departments