Job Title: Solution Finder / Guest Service Coordinator
Location: Remote (Philippine-based preferred)
Work Schedule: Dayshift, subject to slight change
About The Company:
S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee, and consider ourselves to be a family who supports each other.
About the Job:
- Manage booking communication through the different channels with all the guests.
- Receive phone calls from guests to solve troubleshoot issues
- Coordinate communication with the cleaning staff and assign tasks to them.
- Report maintenance issues and follow up with the different contractors
- Escalate solution cases through the different booking platforms and follow up with the case managers
- Order supplies for the different properties
- Update the property management database
- List the new properties in the different booking platforms
- Run reports on different metrics of the company (reviews, occupancy, etc.)
- Coordinate different tasks for project management of new properties
What we are looking for:
- Exceptional English - both written and spoken
- Exceptional Customer Service skills
- Ability to solve complex issues
- Ability to handle stressful situations
- Ability to understand new technology and adapt to fast-paced environments
- Positive attitude and willingness to always learn
- Hotel Experience is an asset
What we offer:
- Competitive wages
- Growth opportunities
- Benefits after 6 months
- Amazing team
- *Only resumes or CV's in English will be reviewed.
