It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Job Purpose
The Night Dispatcher is responsible for coordinating and supporting after-hours transportation operations to ensure safe, efficient, and timely movement of drivers, equipment, and freight. This role serves as the primary point of contact during overnight shifts, monitoring driver activity, responding to operational issues, and maintaining communication with drivers, terminals, and on-call management. The Night Dispatcher plays a critical role in maintaining service continuity and safety compliance outside of standard business hours.
Main Responsibilities
- Monitor and dispatch drivers during overnight and after-hours operations.
- Track driver status, loads, arrivals, departures, and delays using dispatch and tracking systems.
- Communicate with drivers regarding assignments, routing, delays, breakdowns
- Respond to driver calls related to equipment issues, incidents, weather, or service disruptions.
- Escalate emergencies, accidents, or critical issues to on-call management
- Ensure compliance with Hours-of-Service (HOS), company policies, and safety procedures.
- Update logs, dispatch notes, and operational records accurately and in real time.
- Coordinate with terminals, customers, vendors, and maintenance providers as needed.
- Monitor email, messaging systems, and dispatch platforms for overnight requests and updates.
- Provide shift handoff summaries and documentation to day dispatch or operations teams.
- Other duties as assigned
Other Job Functions
- Assist with incident documentation and after-hours reporting.
- Support safety and compliance initiatives by reporting concerns or trends.
- Participate in training related to dispatch systems, safety procedures, and company policies.
Qualifications
- Bachelor's degree in any business-related or relevant field
- Strong written communication skills, especially in email correspondence
- Effective problemsolving and issueresolution abilities
- Proficient computer skills and ability to learn new systems quickly
- Professional demeanor and interpersonal skills
- Solid background in office or administrative work
- Working knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel) is an advantage
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
