Growth Operations Executive

About The Role

As a Growth Operations Executive, you will help build and maintain the operational backbone that enables PayMongo's Growth organization to scale merchant acquisition and revenue efficiently.

You will own the systems, processes, and data that support the sales and merchant lifecycle—from maintaining accurate CRM and pipeline data and keeping commercial playbooks current to improving workflows, producing actionable reporting, and supporting revenue forecasting. Your work will give Growth teams and leadership the reliable information and operating structure they need to make better commercial decisions.

This role is best suited to someone who enjoys working at the intersection of sales operations, data, systems, and process improvement. You should be comfortable getting into the details of how a commercial organization operates while also using data to identify where processes can work better.

What You Will Do Own the Sales Operations Infrastructure

You will help ensure that the systems and resources supporting PayMongo's sales process—from lead generation through contract execution—remain accurate, organized, and useful to the Growth team.

You Will:

• Maintain accurate and complete pipeline, deal, and merchant data within the CRM.
• Monitor the sales process and help ensure information is captured consistently across each stage.
• Maintain the repository of commercial playbooks, legal documents, contracts, SOPs, and other operational resources.
• Keep documentation current, accessible, and organized so Growth teams can easily find what they need.
• Help maintain the operational tools and workflows that support day-to-day sales execution.
  
  

Improve Growth Processes and Ways of Working

You will continuously look for opportunities to simplify and strengthen the processes supporting merchant acquisition, sales, and account management.

You Will:

• Review existing commercial workflows and identify bottlenecks, inefficiencies, errors, and process gaps.
• Design and implement improvements across merchant acquisition, sales, and account-management workflows.
• Develop and maintain clear SOPs that translate processes into practical ways of working for the team.
• Coordinate process changes with relevant cross-functional stakeholders to ensure successful implementation.
• Help evolve Growth Operations processes as PayMongo and its commercial organization scale.
  
  

Turn Commercial Data into Actionable Insights

You will transform CRM, pipeline, and merchant data into reliable reporting that helps Growth leadership understand performance and make better decisions.

You Will:

• Build and maintain dashboards covering sales performance, merchant acquisition, retention, product adoption, and account growth.
• Monitor key commercial indicators and identify trends or performance gaps.
• Analyze pipeline and sales data to identify opportunities to improve conversion and account management.
• Maintain CRM data integrity and optimize workflows so reporting remains reliable.
• Translate data into clear insights and recommendations that Growth leadership can act on.
  
  

Support Forecasting and Commercial Decision-Making

You will use reliable pipeline and historical data to support planning across Growth and help leadership make well-grounded decisions about revenue, pricing, and sales performance.

You Will:

• Partner with Sales, Finance, and Growth leadership to support revenue forecasting, sales goals, and budget planning.
• Use CRM pipeline data and historical performance to strengthen forecasting accuracy.
• Gather and analyze market and commercial data to support strategic decisions.
• Contribute analysis to pricing strategy and sales incentive design.
• Provide data-backed inputs that help leadership evaluate commercial performance and priorities.
  
  

Keep Cross-Functional Execution Aligned

You will help connect Growth Operations with the teams whose work directly affects the merchant and sales lifecycle.

You Will:

• Coordinate closely with Growth, Product, Marketing, Legal, and Technical teams on product launches, feature updates, and process changes.
• Establish regular stakeholder touchpoints to keep initiatives aligned on goals, responsibilities, and timelines.
• Help translate cross-functional changes into updated Growth processes and SOPs.
• Coordinate dependencies and follow through on actions needed to keep initiatives moving.
• Help ensure commercial processes remain aligned with internal policies and the requirements of operating in a BSP-regulated environment.
  
  

Tools You Will Work With

You will use a combination of CRM, analytics, documentation, collaboration, and spreadsheet tools to keep Growth operations organized and decision-ready.

These May Include:

• HubSpot or similar CRM platforms – to maintain pipeline and merchant data, configure workflows, support reporting, and manage sales-process information.
• Looker and other BI or dashboarding tools – to analyze commercial performance and create visibility into Growth metrics.
• Google Sheets or Excel – to build forecasting, tracking, reporting, and financial models.
• Google Drive, Notion, Confluence, or similar repositories – to maintain SOPs, playbooks, contracts, and operational resources.
• Process and workflow mapping tools – to document and improve sales and merchant processes.
• Collaboration and project-management tools – to coordinate initiatives and dependencies across teams.
  
  

You do not need to have worked with every specific platform, but you should be comfortable working extensively with CRM systems, spreadsheets, dashboards, and operational data.

What We're Looking For

We are looking for a detail-oriented Growth or Sales Operations professional who combines strong CRM and analytical capability with an understanding of how commercial processes work from lead generation through close.

You Should Bring:

• Intermediate to advanced capability in CRM administration, including maintaining data integrity, configuring workflows, and troubleshooting day-to-day CRM issues.
• Strong data analysis and reporting skills, with the ability to turn raw pipeline and sales data into dashboards and actionable insights.
• Good understanding of sales funnels and lead-to-contract processes, including how to identify bottlenecks and process gaps.
• Intermediate proficiency with Excel or Google Sheets, including forecasting, tracking, and reporting models.
• Thorough understanding of sales operations practices, including CRM governance, forecasting, and funnel management.
• Strong organization and attention to detail, particularly when maintaining data, documentation, and operational resources.
• Strong problem-solving skills and the ability to identify root causes behind process breakdowns and propose practical improvements.
• Effective written and verbal communication and the ability to coordinate across Growth, Product, Marketing, Legal, Technical, Sales, and Finance stakeholders.
• The ability to manage multiple priorities and recurring operational responsibilities while keeping information accurate and current.
  
  

Nice to Have

Experience or knowledge in the following would be particularly helpful:

• Experience creating and maintaining SOPs or process maps for commercial teams.
• Exposure to fintech, payments, financial services, or another regulated industry.
• Familiarity with the operational considerations of working within a BSP-regulated payments environment.
• Experience with merchant acquisition, merchant onboarding, or account-management processes.
• Familiarity with PayMongo or similar merchant payment products and the merchant journey from acquisition through ongoing product usage.
  
  

You do not need to come into the role already knowing every PayMongo product or process. What matters most is your ability to maintain reliable commercial systems and data, understand how sales processes work, and use operational and analytical thinking to make those processes better.

What Success Looks Like

Success in this role means giving the Growth organization a d ependable operational foundation: clean data, clear processes, reliable reporting, and better visibility into commercial performance .

You Will Be Successful When You:

• Maintain accurate and complete CRM data that Growth teams and leadership can confidently use.
• Build reliable dashboards and reports that provide clear visibility into sales and merchant performance.
• Improve workflows to reduce process-driven errors and remove friction from the sales cycle.
• Keep SOPs, playbooks, and operational resources current and easy for teams to use.
• Produce forecasting inputs that are grounded in reliable pipeline and historical data.
• Help improve sales conversion and sales cycle efficiency through better processes and funnel visibility.
• Support decisions that help protect Gross Profit through stronger commercial processes and data.
• Keep cross-functional initiatives moving by creating clear alignment between Growth and its partner teams.
  
  

Team & Reporting

You will report to the Head of Growth, Operations and Merchant Success and sit within PayMongo's Growth Operations team. This is an individual contributor role with no direct reports. You will work closely with Growth, Product, Marketing, Legal, and Technical teams on process alignment and operational initiatives, as well as Sales and Finance on forecasting and budget planning. The role is primarily internally focused, with occasional interaction with CRM or tooling providers when platform support or configuration is required.