Group Bookings Coordinator (Hospitality | Remote | Philippines)
Join a fast-growing global hospitality team!
We're hiring a Group Bookings Coordinator to manage inbound group reservations for a multi-site UK-based hotel group. This role is perfect for someone who thrives in a customer-facing environment, enjoys coordinating complex bookings, and takes pride in delivering seamless guest experiences.
If you're a strong communicator, highly organized, and love turning enquiries into confirmed bookings, this is your opportunity to be part of a global hospitality operation while working remotely from the Philippines. You'll collaborate with hotel teams, manage multiple properties, and play a key role in driving customer satisfaction and revenue growth.
Role Summary
As the Group Bookings Coordinator, you'll manage end-to-end group reservation processes across multiple hotel properties. From handling inbound enquiries to coordinating availability, preparing quotes, and confirming bookings, you'll ensure a smooth and professional customer journey. You'll act as the bridge between customers and hotel teams, ensuring every booking is handled with accuracy, efficiency, and excellent service.
Key Responsibilities
- Manage inbound group booking enquiries via email and phone
- Coordinate reservations across multiple hotel properties
- Prepare and send quotes, proposals, and booking confirmations
- Liaise with hotel teams to check availability and specific requirements
- Maintain and update booking systems and records accurately
- Upsell rooms, packages, and additional services where appropriate
- Ensure high standards of customer service and timely responses
- Handle booking amendments, cancellations, and follow-ups
Must-Have Qualifications
- 2–4 years of experience in hotel reservations or bookings
- Hospitality industry experience is required
- Strong customer service and communication skills
- Excellent spoken and written English (phone-based role)
- High attention to detail and organizational skills
Nice-to-Have Skills
- Experience handling group bookings, events, or corporate reservations
- Familiarity with booking systems or Property Management Systems (PMS)
- Experience working in multi-property or multi-site environments
- Background in BPO or customer service roles
Reporting Line And Working Pattern
- Reports to: Reservations Manager / Revenue Manager
- Fully remote, Philippines-based role
- Must have overlap with EST working hours
Why You'll Love This Role
- Work with a UK-based hospitality group managing multiple hotel properties
- Be part of a customer-focused, fast-paced reservations team
- Enjoy remote flexibility with international exposure
- Play a key role in driving bookings, revenue, and guest satisfaction
About MagentIQ
At
magentIQ, we value diversity, innovation, and continuous growth.
Join our team and be part of a collaborative, forward-thinking organization where your work truly impacts global technology. If you're ready to build reliable, scalable systems that power the future of automation
we'd love to meet you!
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