About the Role
We are looking for an experienced Insurance Virtual Assistant - Group Benefits Representative to support a US-based insurance agency with day-to-day benefits administration. In this role, you will manage commission reconciliation, open enrollment processing, carrier coordination, employee benefits administration, and claims-related support while ensuring accuracy across multiple insurance systems.
This is an excellent opportunity for professionals with hands-on experience in Employee Navigator and BenefitPoint who enjoy working in a detail-oriented, fast-paced environment supporting US clients.
Responsibilities
- Reconcile commission statements and investigate discrepancies.
- Upload commission statements into the agency management system.
- Conduct carrier and group audits to ensure data accuracy.
- Process open enrollment elections with insurance carriers.
- Build and maintain Employee Navigator portals for new business clients.
- Monitor and follow up on outstanding Evidence of Insurability (EOI) requirements.
- Assist with claims reporting issues and coordinate with carriers when necessary.
- Maintain accurate records across insurance systems and carrier websites.
- Utilize Microsoft Outlook, Teams, Excel, SharePoint, Employee Navigator, BenefitPoint, and carrier portals in daily operations.
- Participate in AMS360 University training to support future agency operations.
Qualifications
- Minimum experience supporting US Group Benefits Insurance operations.
- Required hands-on experience with Employee Navigator.
- Required hands-on experience with BenefitPoint.
- Experience processing group benefits enrollments and policy administration.
- Experience with commission reconciliation is highly preferred.
- Familiarity with carrier websites and insurance carrier processes.
- Strong Microsoft Excel, Outlook, Teams, and SharePoint skills.
- Excellent attention to detail with strong organizational skills.
- Able to manage multiple tasks while meeting strict deadlines.
- Must be willing to work permanent night shifts to support US clients.
- Must be available to work during US business hours (Pacific Time) as required by the client.
- Must be willing to work onsite (Clark, Pampanga).
