Description
Governance, Risk, & Compliance Associate
Full Location: Pasig - PH
Our Governance, Risk, & Compliance Associate responsible for coordinating the ongoing enhancement of the Security Risk and Control Assessment Processes to ensure alignment with established industry standard metrics. Working in this role you will provide support for varied IT Governance, Risk and Compliance (GRC) operational functions including records management, information governance, risk management and IT audit. You will be responsible to assist with data analysis and relevant metrics reporting. You will be relied on to build relationships and act as a liaison to internal business units regarding IT GRC services.
We expect greater of ourselves... What's Your Greater Come find it at ResultsCX!
In This Role You Will
- Assist management in the documentation of internal controls to eliminate audit findings
- Prepare compliance audit data by compiling and analyzing information, by leveraging knowledge of the call center business as well as how Results operates
- Support departments by collecting and coordinating internal compliance data with auditors and various departments.
- Provide administrative support by implementing systems, procedures, and policies to complete projects in support of compliance auditors
- Execute compliance and security projects as directed by Compliance & Security Management and reports on the status of these as required
- Coordinate with IT and Compliance teams in support of client or Regulatory requirements
- Call center experience and understanding is preferred
- Participate and lead compliance report discussions with Management and Auditors
- Maintain concentration and focus to meet report deadline
We Are Looking For Someone Who Has
- College degree in Business Administration , Risk Management, Computer Science, Computer Security, Management Information or equivalent degrees
- 2 to 4 years or more years as a Risk or Compliance Analyst, Security Administrator, Data Security Practitioner, or Systems Administrator
- Training or experience in project management and exposure to high visibility projects
- Experience working with multiple projects simultaneously is preferred
- Excellent communication and people skills required.
- IT and Compliance auditing skills would be an asset.
- Project management and the availability to travel internationally.
- Attention to detail, project management skills and the ability to critically evaluate information, understand internal controls and challenge audit conclusions
About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
