We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.
A SNAPSHOT OF YOUR ROLE
We're now growing our Platform Engineering practice, and you'll be one of the people who shapes it. This is a broad, high-leverage role: you'll operate and evolve a substantial platform while laying the foundations that let the business innovate safely, especially as we adopt AI.
You'll work alongside our existing platform team engineers and the Cloud Platform Lead in a small, high-trust, SOC2-conscious team, owning meaningful problems end-to-end and helping define how the practice operates as it matures.
Responsibilities:
Key responsibilities include, but are not limited to:
- Enable safe AI adoption: Build foundations that allow responsible AI innovation, including vendor discovery, security reviews, AI observability, and cost visibility, while establishing guardrails.
- Deliver platform capabilities: Support initiatives such as API overhaul, governance of customer auth systems, platform operations, and technical debt reduction.
- Maintain scalability and stability: Run platform and infrastructure upgrades, improve security, and develop reusable infrastructure patterns.
- Drive cost efficiency: Improve cost visibility (compute and AI), optimize configurations, and apply cost-saving strategies.
- Improve developer experience: Enhance deployment pipelines, observability, documentation, and change management.
- Strengthen incident and alert management: Improve alerting standards, resolution processes, and metric retention.
- Uphold security and compliance: Maintain IAM, secrets management, and audit/change controls aligned with compliance requirements.
- Help build the practice: Contribute to standards, ADRs, runbooks, and ways of working.
A BIT ABOUT YOU
Experience:
- 3+ years in platform / DevOps / SRE / cloud infrastructure engineering.
- Hands-on experience with a major public cloud (GCP preferred) and Kubernetes (GKE or equivalent).
- Experience maintaining and upgrading live platforms (e.g., version upgrades, capacity tuning, incident response).
- Experience in regulated or security-sensitive environments (e.g., financial services, SOC2/ISO) is a strong advantage.
- Comfortable with ambiguity, especially in emerging areas like AI enablement. [Platform Engineer JD | PDF]
Skills and Competencies:
- Infrastructure as code: Terraform expertise with reusable patterns.
- Kubernetes & GitOps: GKE, Helm, ArgoCD, and GCP services (IAM, networking, Cloud SQL, Secret Manager).
- Observability & incident management: Tools like Grafana, Prometheus, Loki.
- Cost & performance optimization: Ability to identify savings and optimize workloads.
- CI/CD & automation: Git-based workflows, GitHub Actions, scripting (Bash/Python/Go).
- Workflow/streaming platforms: Kafka exposure preferred.
- AI-readiness mindset: Interest or experience in AI/LLM observability, cost management, and AI-enabled operations.
WHAT WE VALUE
- Curious and Clever – Smart questions spark smart solutions
- Entrepreneurial Energy – Think like an owner. Solve like a founder
- Fast with Intent – We move fast and deliver real results
- Laugh and Learn – We don't take ourselves too seriously, just our results
What Are You Waiting For
Apply now and help turn data into action with Acquire Intelligence!
Join the A-Team and experience the A-Life!
