Google Cloud Network Support Engineer

Google Cloud Network Support Engineer

Qualifications

• Experience:3+ years of intensive experience in Networking, Infrastructure Implementation (On-premise & Cloud), and troubleshooting complex technical issues.
• Networking Protocols: Deep proficiency in TCP/IP, BGP, OSPF, and various routing/switching protocols.
• Cloud & Hybrid Networking: Hands-on experience with GCP networking services (VPC, Cloud Router, Cloud NAT, Cloud Load Balancing, Cloud Interconnect, Cloud DNS, and Cloud Armor).
• Network Devices: Experience designing, administering, and troubleshooting hardware from vendors like Cisco, Juniper, or Arista.
• Security & Web Tech: Knowledge of VPNs, ASA, FirePower, and web technologies including HTTP/HTTPS, DNS, and SSL.
• Technical Tools: Proficiency in packet analysis (Wireshark, Tcpdump) and basic scripting (Linux/Windows/APIs) for automation and troubleshooting.
• Certifications (Advantageous): CCNA, CCNP, CCIE, KCNA, CKA, or RHCE.

Key Responsibilities

• Technical Support: Manage the full case lifecycle, from basic troubleshooting to resolving highly complex network performance issues.
• Network Analysis: Utilize packet-capture, load testing, and traffic-path analysis to diagnose latency, packet loss, and performance bottlenecks.
• Infrastructure Management: Support complex hybrid/multicloud networking environments, ensuring secure and efficient connectivity.
• Customer Engagement: Serve as a technical point of contact, applying a blend of technical expertise and customer-facing skills to support client environments.
• Monitoring & Optimization: Use monitoring and logging tools to perform proactive analysis and implement network improvements.