Job Overview
Our client is looking for a dedicated and detail-oriented GoHighLevel & E-commerce Support Specialist (Shopify/WordPress) online store operations and ensure a seamless shopping experience for customers. The ideal candidate will handle product listings, website updates, and basic customer support to maintain a high standard of digital presence.
Schedule
- Flexible working hours within Sydney, Australia business hours (20 hours per week)
Responsibilities
- E-Commerce Store Management: Upload and manage product listings including descriptions, pricing, images, and variants; update product information, stock levels, and collections/categories; monitor product pages to ensure accuracy and consistency.
- Website Content & Updates: Perform routine website updates, including banners, landing pages, and promotional content; upload blogs, product pages, and marketing content; ensure pages are properly formatted and optimized for desktop and mobile.
- Order & Customer Support: Monitor incoming orders and flag issues or discrepancies; assist with order tracking inquiries and basic customer support related to purchases; coordinate with fulfillment teams when needed.
- Promotions & Campaign Support: Assist with launching sales, discount codes, and promotions; update website banners and promotional sections during campaigns; support marketing teams with product pages and landing pages for campaigns.
- Website Maintenance & QA: Perform regular checks to ensure website functionality; test links, forms, checkout processes, and product pages; report bugs or technical issues to the appropriate team.
Requirements
- Professional Experience: 2–3 years of experience supporting an e-commerce business.
- Platform Expertise: Hands-on experience with platforms such as Shopify, WordPress, WooCommerce, or similar CMS.
- GHL Requirement: Solid experience utilizing GoHighLevel is mandatory for this position.
- E-commerce Literacy: Familiarity with product uploads, website updates, online store management, and standard e-commerce workflows.
- Operational Habits: Strong attention to detail with the ability to spot technical errors; good written communication skills.
- Autonomy: Ability to follow structured processes and work independently under remote operations.
Qualifications
- Basic knowledge of SEO for product pages (Preferred).
- Experience with email marketing tools such as Klaviyo or Mailchimp (Preferred).
- Familiarity with Canva or basic image editing software (Preferred).
- Direct experience working within WordPress architectures (Preferred).
- Experience working with apps, plugins, or integrations in e-commerce platforms (Preferred).
Ideal Candidate
- Organized and detail-oriented
- Comfortable managing multiple small tasks across a website
- Proactive and able to identify issues before they affect customers
- Tech-savvy and quick to learn new tools
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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