Global Technical Coordination Centre Manager

Job Description

The Global Technical Coordination Centre Manager will be responsible for :

• Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts-owning endtoend coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
• Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.

• At all times, comply with SGS Code of Integrity and Professional Conduct

1. Global Contract Governance & Delivery

• Lead global coordination for selected Key Accounts and interaffiliate work, ensuring centralised client interface and seamless regional handover
• Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speedofresponse issues.
• Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing

1. Team Leadership & Shift Operations

• Build and lead a multiregion Global Coordinator team design shift schedules, handover standards, and escalation paths to sustain 245/247 responsiveness.
• Coach coordinators on fast acknowledgement (2 working hours), scope validation, inspector selection, booking discipline, report expedition, and templatecompliant invoicing.

1. Performance Management

• In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
• Address affiliate alignment barriers (revenue, motivation) via MDlevel escalations reinforce the value of global contracts to local teams

1. Technology Ownership & Transition

• Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including rolebased access, digital field inspections, and validation prompts
• Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.

1. Risk, Compliance & Client Experience

• Ensure all global contracts and communications are in English maintain culturally sensitive customer interfaces
• Own incident management, claims escalation,and flash reporting for urgent NCRs

• Ensures work area in RBS is always kept clean and presentable.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS health and safety and HR policies and procedures.

Qualifications

Experience

• Minimum 3-year experience in EPCs and/or Operators in OG Industry
• Minimum of 7-10 years experience in QA/QC coordination activities
• TIC Industry experience is desired but not mandatory.
• Experience in dealing with claims and complaints.
• Experience in developing new reporting /auditing templates for new service scopes.
• Familiar with matrix structured international organisations advantageous

Qualifications

• Must - university degree or equivalent, preferable in relevant technical discipline
• Must - business grade English language C1
• Desirable - additional languages, e.g. Spanish, French

Required Skills

• Strategic thinking
• Strong verbal and written communication skills
• Self motivated
• Delivery focussed
• Active listerner
• Strong collaboration skills
• Extensive EPC and/or Operator experience.
• Must have good communication skills at all levels
• Multi projects/contracts management skills
• Interaffiliate/Interntionational exposure.
• Strong team managerial experience.
• Knowledge of international technical standards (e.g. ASME, EN)
• Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
• Team player with a real ability to network and collaborate
• Ability to work independently and coordinate several activities simultaneously
• Clear understanding of the current service needs in TIC industry
• Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
• Solution oriented problem solver who can deal in an assertive way with different corporate cultures.