Description
We are seeking a detail-oriented Global Support Quality Analyst to join our team in Southeast Asia. The ideal candidate will be responsible for monitoring and evaluating customer support interactions, ensuring that quality standards are maintained and continuously improved.
Responsibilities
- Monitor and evaluate customer support interactions to ensure quality standards are met.
- Analyze support metrics and provide insights for performance improvement.
- Collaborate with support teams to identify training needs and develop training materials.
- Conduct regular quality audits and prepare reports on findings and recommendations.
- Assist in the development and implementation of quality assurance processes and best practices.
Skills and Qualifications
- Bachelor's degree in Business, Communications, or related field.
- Strong analytical skills with the ability to interpret data and metrics.
- Excellent written and verbal communication skills in English.
- Experience with quality assurance tools and methodologies.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to work independently and in a team environment.
