Global Sales Operations Specialist

About the Company

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

About the Role

This is a full-time remote role at Sycomp. The Global Sales Operations Specialist is responsible for overseeing the end-to-end sales order lifecycle, from processing customer quotations to managing final delivery and resolving any related issues. This role ensures accuracy, compliance, and timely fulfillment, serving as a key liaison between customers, sales, logistics, and supply chain teams. A core function involves proactive management and reporting of backordered items to maintain customer satisfaction and optimize inventory flow.

Responsibilities

• Order and Quote Processing: Process incoming customer orders and generate quotations, ensuring accuracy and compliance with policies.
• Order Fulfillment & Logistics Coordination: Monitor order status, collaborate with logistics, and resolve discrepancies to ensure timely delivery.
• Backorder Management and Reporting: Track backorders, provide customer updates, generate detailed reports, and prioritize fulfillment.
• Customer Service and Communication: Serve as the main point of contact for customer inquiries and complaints related to orders and quotes.
• Invoicing & Accounting: Assists in investigation of discrepancies between Purchasing, Receiving, and Account Payable systems as directed.
• Process Improvement and Analysis: Analyze order metrics, identify areas for improvement in processes, and contribute to workflow enhancements.

Qualifications

• Education: A Bachelor's degree in a relevant field or equivalent experience is typically required.
• Experience: 2-3 years of experience in sales order management, quote processing, logistics and any IT related role is highly preferred.

Required Skills

• Detailed oriented is a must
• English fluency (verbal and written) is a must
• Has background in working from an IT distributor, reseller, or vendor
• Proficiency with ERP/CRM systems and Microsoft Office
• Excellent communication and problem-solving abilities are essential.
• Good organizational and time management skills
• Demonstrated commitment to customer satisfaction
• Excellent interpersonal skills
• Ability to work independently and remotely
• Ability to handle multiple tasks while still delivering high quality results
• Ability to interact effectively with all levels of the organization as well as outside vendors

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [Confidential Information]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.