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UPS

Global Process & Strategy Supervisor – Healthcare Customer Support- Temp

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Job Description



Fortune Global 500 UPS

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Job Summary

At UPS Healthcare, we don't just move packages — we move critical, life-saving shipments across the globe. Behind that mission is a need for constant innovation, precision, and smarter ways of working.

We're looking for a Global Process & Strategy Supervisor who thrives in complexity, moves quickly, and isn't afraid to challenge how things have always been done. This is a temporary assignment designed to support key business initiatives, with the opportunity to transition into a permanent role based on business needs and performance.

What You'll Do

  • Lead end-to-end process improvement initiatives across global healthcare customer support operations
  • Analyze workflows, identify gaps, and implement scalable, high-impact solutions
  • Partner with cross-functional teams to drive operational and system enhancements
  • Translate business challenges into clear, actionable strategies
  • Develop process documentation, training, and tools to support adoption
  • Use data to inform decisions and measure success
  • Play a key role in shaping how healthcare customer support and systems operate today and, in the future.

Who You Are

  • A problem solver at your core — you don't wait, you act
  • Comfortable working in fast-changing environments with evolving priorities
  • Naturally curious and always looking for ways to improve
  • Confident bringing forward new ideas and challenging the norm
  • Able to balance strategy with execution

Qualifications

  • Experience working with Salesforce
  • Experience with data collection and analysis
  • Strong Excel skills
  • Bachelor's degree (or international equivalent) in Supply Chain, Business, or related field

Why Join Us

  • Work on high-impact, meaningful operations in healthcare logistics
  • Be part of a team that values innovation, ownership, and forward thinking
  • Opportunity to influence global processes and strategy
  • Collaborate with cross-functional teams across the organization

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UPS

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Job ID: 147181929

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